Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.
What impact you’ll make:
The Enterprise Solutions team deploys, enhances and manages all ERP platforms in the GE Vernova Power segment. Our versatile team boasts unique expertise across enterprise technology platforms and business processes. The ERP Operations Technical Project Manager will help accelerate our journey to become a self-sustaining, world class ERP organization. This role will leverage the use of emerging technologies to help identify opportunities to drive 5-10% cost out YOY. This role will focus on building quality solutions leveraging contemporary tools that will result in improved end-user experiences, reduced ticket counts, and improved mean time to resolution for each ticket.Job Description
What you’ll do
Leverage emerging technologies to develop process improvements that will help to drive 5-10% YOY productivity.
Build quality solutions leveraging contemporary tools that will enhance end-user experience, reduce ticket counts, and improve the mean time to resolution for each ticket.
Evaluate decisions through the eyes of the customer, creates processes with customer viewpoint, and partners with customers to help shape their future initiatives.
Evaluate the use of automation to drive MTTR improvement, enhanced customer experience, and less dependency on manual work
Generate and maintain employee self-service options to provide alternate support options to traditional ticket-based approach.
Track and monitor program status and metrics to ensure milestones are met, and internal and external delivery commitments are met.
Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected
Ensure ongoing communication of progress against program objectives. Share technical, procedural, and business knowledge with others.
Proactively identify and resolve issues and makes recommendations for improvements to existing processes.
Leverage your domain expertise; you are expected to further the knowledge and improve productivity of your colleagues with activities such as creating learning content, giving presentations, and supporting a continuous learning culture.
What you’ll bring (Basic Qualifications)
Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience or equivalent knowledge.
A minimum of 5 years of technical experience along with established leadership credentials across disciplines and functions within IT program/product areas.
What will make you stand out
Proven expertise in large-scale ERP Operations.
Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives.
Demonstrated ability of working with senior-level stakeholders to define, lead, and implement process and tools strategy to drive process improvement changes.
Demonstrated ability to establish operational performance metrics and drive continuous efficiencies and improvements for systems, processes, and resources.
Ability to develop partnership with cross functional teams and develop an inclusive & collaborative environment. Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions.
Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly.
Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization. Ability to interface with senior leadership with confidence and clarity. Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
Strong analytical and strong problem-solving skills; communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
Benefits Available to You
GEV employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce.
Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Inclusion & Diversity
At GEV, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.
Relocation Assistance Provided: No
Top Skills
What We Do
GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it.
If we want our energy future to be different…we must be different.
Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
Together, we have The Energy to Change the World.
Why Work With Us
Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.
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