Sr. Technical Platform Operations Specialist

WHAT YOU’LL DO

In the role of Sr. Technical Platform Operations Specialist, your primary responsibility is to serve as a crucial link between both internal and external teams, as well as the Product/Engineering teams, to guarantee the smooth functioning of our products including a Demand . Your duties will include orchestrating collaborative efforts among various internal departments, instructing others in the effective optimization of campaigns, and leveraging data to inform decision-making, especially in partnership with Programmatic Campaign Managers. This position is tasked with delivering technical support to all internal teams and playing a key role in the ongoing enhancement of Viant's trading platforms. 

THE DAY-TO-DAY

• Become an Expert: Gain proficiency in the Viant trading platforms, best practices for campaign management, and optimization.
• Data Analysis & Strategy Development: Combine data analysis and client feedback to create optimization strategies and provide solutions for campaigns using specific analytical tools or techniques (to be discussed during the interview).
• Solution Development: Conceptualize and develop solutions and efficiency strategies for issues/workflow experienced by platform traders.
• Cross-Functional Collaboration: Work cross-functionally with internal teams to troubleshoot product and advertiser/publisher issues.
• QA Support & System Troubleshooting: Provide QA support for platform traders and collaborate closely with Product/Engineering to identify and resolve system issues.
• Platform Enhancement: Work with Product Management to define features and drive enhancements to Viant's platform.
• Client Communication: Understand and communicate Viant’s value proposition, technology, and partnerships to help grow clients’ accounts.
• Training & Development: Train internal teams on the Viant trading platforms and best practices.
• Stakeholder Management: Manage relationships with both internal and external stakeholders.
• Continuous Learning: Stay updated on industry trends, technologies, and best practices.
• Reporting & Documentation: Create and maintain technical documentation, process flows, and performance reports.

GREAT TO HAVE

• 2+ years of proven experience within an ad operations role or relevant experience
• Strong documentation skills for capturing the project and processes
• Proven ability to learn and adopt new technologies
• Basic knowledge of JS/HTML, GBQ, SQL
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment
• Experience with at least one or more ad serving technologies a plus
• Bachelor’s Degree is required

WHO WE ARE

• Viant® (NASDAQ: DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service Demand Side Platform, Viant DSP, powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. In 2022, Viant was recognized as a Leader in the DSP category, earned Great Place to Work® certification and Co-Founders Tim and Chris Vanderhook were named EY Entrepreneurs of the Year. To learn more, please visit viantinc.com.

LIFE AT VIANT

• Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more. 

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About Viant

For over 25 years, Viant® (NASDAQ: DSP) has been at the forefront of technology innovation for advertisers. As a premier enterprise-grade Demand Side Platform, Viant excels in delivering omnichannel digital advertising, driving growth through connected television (CTV), advanced identity solutions, and AI-driven Autonomous Advertising. Through the Adtricity® sustainability program, Viant champions a more sustainable future for digital advertising. Headquartered in Irvine, CA, Viant has received accolades from G2 as the Best Software in Marketing & Advertising, Great Place to Work® certification, and the Business Intelligence Group’s Innovation award for AI advancements. Learn more at viantinc.com.

Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

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