Position Responsibilities:
Partner with business stakeholders, senior leaders, and other data professionals to design, develop and maintain business intelligence solutions
Lead the collection, validation and reporting of KPIs and metrics for various forums including monthly operational reporting for senior leadership.
Develop and maintain team documentation when solutioning for data and workflow improvement projects.
Partner with multi-functional teams to promote self-serve reporting and enable citizen developers through consultation and knowledge transfer.
Implement automation and workflow improvement solutions via Microsoft Power Platform tools to assist in the overall team mandate of operationalizing data decision making tools via Power BI.
Stay up-to-date with data and business analysis standard methodologies and emerging trends in data-decision-making-tool development/design.
Required Qualifications:
6+ years of progressive experience providing operations support in an analyst capacity.
Advanced proficiency in SQL and Azure Databricks, PowerBI, data modelling, and working with relational databases in enterprise cloud environments. Excellent communication skills, both written and spoken.
Demonstrated ability to influence senior leaders and deliver actionable insights.
Note: All candidates will have their communication, critical thinking, and technical skills subjected to testing during the hiring process.
Note: All candidates will have their communication, critical thinking, and technical skills subjected to testing during the hiring process.
Preferred Qualifications:
Experience in solutioning workflow enhancement and automation through Microsoft Power Platform tools such as Power Apps & Power Automate.
Experience working on Agile teams using Scrum and Kanban
Knowledge of Manulife & John Hancock Retirement products systems and operations.
Knowledge of the Retirement Operations record keeping systems, workflows and CRM tools.
Understanding of the financial/retirement regulatory environment.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- 6+ years of progressive experience providing operations support in an analyst capacity.
- Advanced proficiency in SQL.
- Advanced proficiency in Azure Databricks.
- Advanced proficiency in Power BI.
- Experience with data modeling and working with relational databases in enterprise cloud environments.
- Excellent written and verbal communication skills.
- Demonstrated ability to influence senior leaders and deliver actionable insights.
- Willingness to undergo testing of communication, critical thinking, and technical skills during hiring process.
- Experience solutioning workflow enhancement and automation through Power Apps and Power Automate (Microsoft Power Platform).
- Experience working on Agile teams using Scrum and Kanban.
- Knowledge of Manulife & John Hancock Retirement products systems and operations.
- Knowledge of Retirement Operations record keeping systems, workflows, and CRM tools.
- Understanding of the financial/retirement regulatory environment.
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
