McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Senior Technical Implementation Analyst is responsible for delivering technical solutions utilizing both programming skills and subject matter expertise. The Senior Technical Implementation Analyst will focus on assigned products for customer (both internal and external) implementations and change requests. This role will consult with stakeholders on delivery of simple to complex solutions by bringing forward best practices to ensure that solution delivery is line with our strategic and quality goals.
The role will function as a subject matter expert (SME) for assigned product offerings that Implementation supports and will serve as a lead between other internal functional teams to coordinate technical aspects of affiliated product release. The role will also be responsible for intake of all project requests and will provide high level sizing, as well as oversee assignment of affiliated work to peers and participate in capacity planning.
The individual in this role will interface with internal team members on technical requirements, including configuration of platforms, supporting API integrations, website design, and oversight of support tickets.
This position supports customer requested projects.
Key Responsibilities:
Configuration & Support:
- Configure, implement, and support complex software with minimal direction.
- Involvement in configuration, testing, troubleshooting, automating, demoing, documentation, design, project management, and training.
- Influence cross-functional teams to develop optimal solutions for clients' business needs.
Documentation & Testing:
- Create and maintain internal/external requirement documentation, configurations, and implementation processes.
- Direct and document various testing phases (User Acceptance, integration, stress, quality) and secure approvals from business partners.
Process Improvement & Implementation:
- Lead internal process/productivity improvements and secure stakeholder buy-in.
- Leverage expert knowledge to configure and implement current state functionality and new solutions/enhancements.
- Resolve complex customer issues, provide go-live/post go-live support, and ensure adherence to project plans and timelines.
Stakeholder Interaction:
- Provide project/program updates to management and resolve escalations.
- Recommend product/process/service changes and explain the rationale.
- Oversee review sessions with product teams for customer requests.
- Maintain continuous engagement and knowledge of affiliated platforms, including high-level sizing, design, and development.
Additional Responsibilities:
- Participate in intake processes, capacity planning, and perform complex SQL queries.
- Investigate and analyze data, including integrations with internal/external platforms.
- Adhere to release management guidelines and suggest improvements.
- Lead standardization reviews for operational excellence.
- Ensure compliance with quality assurance, data governance, and standard procedures.
- Support multiple product offerings and lead team onboarding/cross-training.
Minimum Job Qualifications
Degree or equivalent and typically requires 7+ years of relevant experience
Critical Skills:
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Advanced experience with JIRA/Confluence
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Advanced experience with GITHUB and Toad DataPoint and/or Toad
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Experience with complex SQL querying
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7+ years' experience designing, building, and implementing business solutions using information technology
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Considerable experience in business analysis, data analysis, requirements definition and deployment of business requirements to information systems
Business Experience:
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5+ years strategic partner collaboration experience
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5+ years evaluating business needs and creating solutions, from simple to complex
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Collaborative, customer focused skills, with proven ability to proactively create value-based solutions
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Extensive experience managing key relationships and strategic partnerships
Specialized Knowledge/Skills:
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Strong communication skills: ability to connect to people at all levels and translate simple to complex technical information
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Enthusiastic, self-starter with confident, high-energy approach to business challenges
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Ability to problem solve & negotiate
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Ability to debate strategy & make decisions
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Strong technical knowledge of products including the platforms and rules engines used to operate our solutions
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Project management knowledge and tool management
Education/Training:
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Degree or equivalent healthcare experience
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$90,000 - $150,000
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
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What We Do
CoverMyMeds is a healthcare tech platform helping doctors and pharmacists complete PA and insurance coverage determination forms for drugs.
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