Job Summary:
Collaborate closely with internal Project Managers, Clinical Application Specialists, Field Service Engineers, Technical Consultants, third-party vendors, and customer technical leaders to deliver medical device projects. You will also be responsible for building and maintaining databases, as well as troubleshooting IT infrastructure systems and customer-related issues.
Key responsibilities:
- Work with Philips Solution Architects to support sales solution design and drive process progression
- Conduct site readiness assessments and perform technical checks to support system configuration or integration solutions
- Prepare on-site installation drawings and maintain documentation for project progress and related activities
- Guide customers in implementing and operating Philips-provided solutions
- Develop in-depth technical expertise and provide support for solution implementation based on system status and data analysis
- Design and refine software tools or models to enable data exchange and troubleshoot issues of Philips products or external systems
- Design architectures or models within clinical informatics systems, including value-added software solutions
- Independently diagnose and resolve complex customer issues with strong IT knowledge and skills
- Manage small to medium-sized projects on-site and take over certain responsibilities from Project Managers when needed
Key competences / experiences:
To succeed in this role, you should have the following skills and experience
- Proficiency in at least one mainstream programming language (Java, C#, or C++), with familiarity in development frameworks and tools (e.g., VS.NET, Eclipse)
- Ability to develop web applications using one or more of the following: C#.NET, Java, ASP.NET, JSP, Python
- Strong database programming and optimization skills, with knowledge of common design patterns and practical software architecture experience
- Understanding of IT infrastructure, network configuration, and common hardware/software systems; familiarity with virtualization and cloud platform setup and configuration
- Strong time management and planning skills, with the ability to adjust priorities based on changing customer needs
- Experience with hospital informatics systems based on HL7/DICOM is a plus
- Knowledge of edge device programming (e.g., sensors, Bluetooth, Wi-Fi, GPS) is a plus
- Excellent communication skills and logical thinking, with clear and structured expression
Health Systems Customer Service is responsible for after-sales services of Philips healthcare products, including equipment maintenance, spare parts supply, and training.
The Customer Technical Solution team focuses on providing professional services such as pre-sales support, project delivery, and second-line technical expertise. This role plays a critical part in ensuring project execution, technical support, and business growth in both service and sales.
Skills Required
- Proficiency in at least one mainstream programming language (Java, C#, or C++)
- Familiarity with development frameworks and tools (VS.NET, Eclipse)
- Ability to develop web applications using C#.NET, Java, ASP.NET, JSP, or Python
- Strong database programming and optimization skills and practical software architecture experience
- Understanding of IT infrastructure, network configuration, and common hardware/software systems
- Familiarity with virtualization and cloud platform setup and configuration
- Experience delivering medical device projects and collaborating with project managers, field service, and vendors
- Ability to manage small to medium-sized projects on-site and assume Project Manager responsibilities when needed
- Excellent communication skills, logical thinking, time management, and planning skills
- Experience with hospital informatics systems based on HL7/DICOM
- Knowledge of edge device programming (sensors, Bluetooth, Wi-Fi, GPS)
Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
Philips Insights
What We Do
Do the work of your life to help the lives of others. As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.
