IN-Sr Technical Consultant - Cloud - Network, F5 LTM, Cisco/Palo Alto Firewalls

Posted 13 Days Ago
Be an Early Applicant
Bangalore, Bengaluru Urban, Karnataka
In-Office
57K-95K
Senior level
eCommerce • Logistics
The Role
Manage and support network incidents, handle service requests, perform root cause analyses, and collaborate with teams for network solutions.
Summary Generated by Built In

Scope:

Core responsibilities include assisting in managing network incidents, handling service requests for prompt resolution, and supporting root cause analyses to implement corrective and preventive measures. As part of the Operations team, you will collaborate with cross-functional teams to address incidents, support feature enhancements, and participate in business-as-usual (BAU) project activities.

What you’ll do:

· Manage and support F5-LTM, Cisco and Palo Alto firewalls, Cisco and Arista routing and switching, as well as Azure VPN gateway and firewall across both private and public datacenter.

· Collaborate with cross-functional teams during Major Incident Management (MIM) to identify root causes and restore services quickly.

· Provide technical support for customer incidents and service requests, ensuring timely troubleshooting and resolution.

· Perform basic packet capture analysis using Wireshark to diagnose and resolve application performance issues.

· Collaborate with other support teams, including Application and Infrastructure, as necessary.

· Coordinate with vendors and technology partners to efficiently resolve hardware and software issues.

· Conduct due diligence for every network change to assess potential business impact and implement precautionary measures.

· Assist in internal root cause analysis (RCA) reviews and provide feedback to improve the quality of RCAs.

· Take ownership of assigned tasks, ensuring timely and effective completion.

· Maintain up-to-date knowledge of Information Security principles and apply them as needed.

· Create and maintain standard operating procedure (SOP) documents for all network implementations.

· Identify and recommend automation opportunities to enhance operational efficiency and minimize human error.

· Generate weekly and monthly reports, offering insights into performance, operational status, and key metrics.

What we are looking for:

· BE/B. Tech or ME/M. Tech or MCA with 5 to 8 years of experience in F5 LTM, Cloudflare WAF, ASA/PALO ALTO/AZURE firewalls, and Routing and Switching.

· Strong technical knowledge, excellent communication skills, and the ability to work effectively within a team are essential for success in this role.

· The ideal candidate will have foundational expertise in managing and troubleshooting F5 load balancers, Cloudflare WAF, Cisco ASA, Palo Alto firewalls, VPN tunnels, and Cisco and Arista routing and switching.

· Familiarity with Azure technologies, including VWAN, Secure VWAN hub, Virtual Networks, NSG, ASG, and NAT Gateways.

· Your responsibilities will include assisting in configuring, maintaining, upgrading, and troubleshooting the Blue Yonder cloud network environment, with a focus on F5-LTM and firewall technologies across both private and public datacenters.

· You will also participate in Major Incident Management (MIM) calls to help identify root causes and restore services.

· Experience in network automation leveraging Terraform, GitHub, Python, and Ansible

· Strong technical knowledge, excellent communication skills, and the ability to work effectively within a team are essential for success in this role.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Top Skills

Ansible
Azure Vpn
Cisco
F5-Ltm
Git
Palo Alto Firewalls
Python
Terraform
Wireshark
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The Company
HQ: Scottsdale, AZ
5,001 Employees
Year Founded: 1985

What We Do

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential

Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.

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