Work Schedule
First Shift (Days)Environmental Conditions
OfficeJob Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues exceeding $40 billion and the industry's most significant R&D investment, we give our people the resources and opportunities to make meaningful contributions worldwide.
Location/Division-Specific Information:
This position is remote. Relocation assistance is NOT provided.
*Must be legally authorized to work in the United States without sponsorship.
*Must be able to pass a comprehensive background check, which includes a drug screen.
A Day in the Life:
- Act as the primary point of contact and “go-to” customer-facing SME for sales, FSEs, and the Business Development teams to help pitch capillary electrophoresis (CE) technology solutions and workflows suited to the needs of clinical and biopharma customers, based on the scientific question(s) they are trying to answer.
- Actively own the customer experience while implementing our capillary electrophoresis solutions in the customer labs to ensure successful workflows and outcomes. This includes managing genotyping projects (establishing schedules, timelines, scope, milestones, and key results), providing customer confidence throughout all phases of validation and troubleshooting, and collaborating with cross-functional teams (R&D, MRSL, Quality, Sales Specialists, and Field Application Specialists).
- Maintain a high level of proactive communication with customers before, during, and after a project to ensure a clear understanding of workflow needs and to verify successful implementation.
- Act as an internal customer advocate for capillary electrophoresis products, bringing forward key customer needs and pain points to assist in the development of key on-market sustaining and application innovation roadmaps.
- Establish strong working relationships with Key Opinion Leaders and build a steady pipeline of key collaborations (including white papers, webinars, and other technically relevant content) to strengthen our reputation as a thought leader in the clinical and biopharma industries.
- Monitor publications in peer-reviewed journals that reference our products and services, and maintain a running list of LDTs and clinical trials using our products.
- Manage customer and business partner expectations through external and internal communication strategies. Provide regular updates to CE-HID BU leadership on customer feedback, validation progress, results, and risks.
- Assist with technical complaint resolutions, working with broader support organization and R&D teams.
- Assist larger product enablement initiatives by training customer-facing teams and serving as a subject matter expert to ensure commercial success for new product launches.
- Show integrity in interactions with the team, customers, and colleagues. Set an example for new team members by communicating effectively with internal stakeholders, external collaborators, and customers.
- 15-20% travel (domestic and international) may be required periodically.
Keys to Success:
Education
- Bachelor's degree in biology, chemistry, or related field required.
Experience, Knowledge, Skills, Abilities
- 7+ years of experience in genetics, molecular biology research, or application development (equivalent combinations of education and relevant work experience may be considered).
- An ideal candidate will have experience as an end user in the clinical/biopharma industry.
- In-depth knowledge of using capillary electrophoresis (CE) instrumentation for fragment analysis and sequencing applications, qPCR, next-generation sequencing, and other genomics applications.
- Proficient in the interpretation of genetic analysis results.
- Ability to assist customers in troubleshooting CE workflows (sample acquisition through analysis).
- Experience in interpreting regulatory guidelines and drafting corresponding analytical validation studies for clinical applications.
- Comprehensive understanding of Quality System Requirements (QSR) for validation of clinical applications and laboratory developed tests (LDT’s).
- Ability to drive business processes or change opportunities that lead to efficiency improvements.
- Experience in developing technical content, written and oral presentations; ability to organize and deliver technical trainings to convey scientific principles, features/benefits of various genetics assays.
- Demonstrates a sense of urgency and a “can-do” attitude; customer-centric and keenly aware of markets, trends, and competitors.
- Inspires, motivates and collaborates with others; team-first attitude w/ excellent, enthusiastic, clear communication skills, both written and verbal.
- Proven ability to interact with cross-functional and cross-cultural teams.
- Demonstrated ability to identify and articulate end-user unmet needs and requirements for complex products, soliciting and integrating Voice of Customer.
- Familiarity with practical process improvements (PPI), Lean Six Sigma, and productivity tools.
Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Compensation and Benefits
The salary range estimated for this position based in Illinois is $93,800.00–$140,675.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Top Skills
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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