The Role
About SnapLogic
SnapLogic is the Agentic Integration Company, integrating AI, data, applications, and microservices into one powerful platform that transforms how enterprises connect, automate, and scale. Unlike legacy integration tools, SnapLogic is built for the AI era and trusted by global leaders, including AstraZeneca, Adobe, Verizon, Epsilon and Sony. With its industry-leading platform, SnapLogic empowers every team across the enterprise to securely build faster, smarter, AI-connected workflows – all through natural language and intuitive low-code design.
Join the Agentic Integration movement at snaplogic.com.
The Role:
We create a cohesive technical information experience for SnapLogic agentic data integration users. We help deliver feature documentation covering help articles, UI/UX content, release notes, short videos, and more. We are seeking a senior technical and UX writer to complement and strengthen our globally distributed documentation team.
Interested candidates should share their portfolio with their resume, specifically calling out their contribution.
This is a hybrid role for candidates who live in the SF Bay Area and are able to work onsite at our San Mateo, CA HQ.
What You'll Do:
- Develop technical content that spans every aspect of SnapLogic's data integration platform to enrich users’ information experience
- Deliverables include micro content, contextual help, help articles, API documentation, how-to tutorials, release notes, and short videos
- Write and edit in-product content across applications and workflows that help feature discovery and user education
- Leverage Generative AI and tools across the DDLC to improve and accelerate deliverables. Develop content strategies that allow content to scale with new feature content across communication channels
- Transform complex technical jargon into conversational, easy-to-understand language
- Work on multiple projects at a time, using negotiation to manage time and expectations appropriately
- Conduct content audit, usability, and gap analysis to significantly enhance existing content
- Actively collaborate with UX designers, UI engineers, back-end developers, QA, and product managers
- Peer review content that is developed by the documentation team
- Take the initiative to own various aspects of the documentation process, with the goal of improving and optimizing the current systems
What We're Looking For:
- A degree in technical communication, engineering, journalism, or comparable work experience
- Five plus years of experience as a technical writer, preferably in data integration or a similar software domain. Adept at quickly grasping new technical concepts and technologies
- Knowledge of DITA, Oxygen Author, GitHub, GenAI, Confluence, Figma, Jira, Snagit, XML, REST API, HTML, and CSS
- Familiar with the development process in conjunction with the information evolution process
- Ability to work in a nimble, test and learn, iterative environment
- Coachable team player who can receive and provide constructive feedback
- Ability to make decisions based on analysis and data
- Strong organizational skills. A self-starter who can manage projects in a fast-paced environment and remain focused amidst frequently changing requirements
- Empathetic listening and bidirectional communication skills, demonstrated in effective interactions with users, peers, team members, and management
- Highly comfortable with ambiguity and fast-evolving products
- Truly believes that the devil lies in the details
Why Join:
There's never been a better time to join our SnapSquad!
At SnapLogic, we believe in empowering people - customers and employees alike - to integrate everything and create anything. From competitive salaries and equity packages to global wellness benefits, we’re committed to your success and well-being.
A Few Reasons You’ll Love it Here:
We’re Innovators
SnapLogic pioneered the first generative integration solution, SnapGPT, and continues to lead with a full suite of AI-powered tools - making integration faster, smarter, and accessible to more people.
We’re Recognized Leaders
From being named a Visionary in multiple Gartner Magic Quadrants, leading the market in innovative AI reports from Aragon Research, or being recognized for AI in the Cloud Awards, we’re setting the pace in a rapidly evolving market.
We’re Growing Fast
Named one of Inc. 5000’s Fastest Growing Private Companies in 2024, SnapLogic is scaling globally - and we want you to grow with us.
We’re Agentic
Our platform empowers everyone across the enterprise to create automated, AI-connected workflows. That means more impact, less friction, and a bigger role for YOU in driving transformation.
Are you ready to help the world integrate everything and create anything? Let’s talk. Apply now and help shape the future of integration.
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The Company
What We Do
SnapLogic delivers intelligent automation that connects your enterprise and unlocks the power of your applications and data. The company’s leadership in intelligence-powered workflows and self-service integration capabilities make it fast and easy for organizations to manage all their application integration, data integration, and data engineering projects on a single, scalable platform. Hundreds of Global 2000 customers – including Adobe, AstraZeneca, Box, GameStop, Verizon, and Wendy’s – rely on SnapLogic to automate business processes, accelerate analytics, and drive digital transformation. SnapLogic was founded by data industry veteran Gaurav Dhillon and is backed by blue-chip investors including Andreessen Horowitz, Capital One, Ignition Partners, Microsoft, Triangle Peak Partners, and Vitruvian Partners. What does SnapLogic do? | Watch video: snaplogic.com/resources/videos/explainer-video
