Company

Cox Automotive - USA

Job Family Group

Information Technology

Job Profile

Sr Technical Analyst

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

About the Team

The Sr Technical Analyst will be part of the Service Enablement team. This team is responsible for providing Level I/II technical support for internal systems including ServiceNow, Rally, and Sterling.

About the Position

The Sr Technical Analyst is responsible for daily support and maintenance of Cox Automotive's ServiceNow, Rally, and Sterling applications with a focus on Incident and Problem Management, Knowledge Management, Integrations, and Monitoring/Alerting. This role proactively identifies and responds to application and system issues ensuring proper analysis and troubleshooting steps are performed prior to incident closure. The Sr Technical Analyst also provides superior service and assistance to end-users and stakeholders by serving as a support guide, quickly resolving user issues and increasing productivity.

Job Responsibilities:

• Provide application support responsibilities to end-users of ServiceNow, Rally, and Sterling.
• Identify, troubleshoot, and resolve complex application issues.
• Collaborate and partner with development teams to understand and support new features and functionality that goes live with each release.
• Manage multiple support ticket queues.
• Incident and Problem management.
• Assist in the implementation of monitoring solutions using New Relic and Splunk
• Automate manual routine tasks.

Qualifications:

• Bachelor's degree in a related discipline and 4+ years of experience in a related field, or 7+ years' experience in lieu of degree.
• ServiceNow System Administrator experience is preferred.
• Excellent problem solving and troubleshooting skills.
• Experience supporting highly available, mission-critical applications.
• Experience managing a support ticket queue.
• Fluent coding experience with at least one of these languages: Python, Java, C#, JavaScript
• Excellent verbal and written communication skills
• Excellent documentation skills
• Experience with version control systems (Git or SVN) and branching strategies is preferred.
• Experience supporting solutions in AWS

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.