- Build long term relationships with assigned customers and continually engage them with a positive, customer-centric attitude.
- Analyze customer data to measure customer health and proactively define corrective action plan when needed
- Manage account escalations and implement corrective action plans.
- Drive customer outcomes, product adoption and customer experience.
- Product presentation and Onboarding to services.
- Feedback to management about the customer visits while supporting sales with technical abilities
- Prepare customer specification for sales projects.
- Support Pre and Post sales cycle
Sales support
- Pre Sale Support
- Create technical curiosity in line with participants profiles and needs (Sales/Engineer/Purchasing/Development Planning etc.)
- Perform Technical presentation and platform DEMO
- Prepare User Start Guide -> Train customers to use products effectively during Test Access period
Post Sales Support
- Account creation and introduction to utilizing our software
- Continued education on all A2Mac1 Products
- Day to day support: Inquiry / Database support / Best Practices / IT requests
- Monitor and promote the usage
- Check the usage through credit consumption
- Contacting customers to discuss usage
- NPS reporting.
- Documentation: Create/Update How to videos / PDF / FAQ
- Learn the key product detail
- Be a regional liaison for the specialized product: EMS / Costing / Support / Customer Success / B-SAAS / Dynamic Digital Twin
- Learn the product roadmap and collect customer input, requirements, and feedback on needs in terms of vehicle program, definition, etc.
Professional Background
- Bachelor’s degree in Mechanical or Software Engineering
- Experience in automotive Industry, SaaS markets
- 5-7 years minimum experience as Customer Services / Customer Success / Sales Support in relevant industries
Skills & Abilities
- Understanding and knowledge of the technologies related with Company Automotive Products will be a plus.
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving and planning
- Willing and able to address escalated client issues with speed and urgency
- Cooperative and team-oriented personality with high motivation
- Fluent in English
- Ability to Travel
- Health, Dental, Vision Insurance
- Life Insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- Tuition Reimbursement
- PTO
- 401(K) Program
- EAP
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What We Do
A2MAC1 is the world leading provider of competitive technical benchmarking solutions across the automotive industry and beyond. It is a pioneer in the analysis and transformation of data into value, and a source of mission-critical insights into the market. With over 600 employees worldwide (Austria, Canada, China, France, Germany, India, Japan, Korea, Mexico, Thailand, Turkey, the United Kingdom, and the United States), the group’s offering is used daily by nearly 650,000 professionals from the entire automotive value chain and beyond (transportation, agriculture, appliances, etc.) for 25 years.
Its unique, easy-to-use, 3D proprietary technology platform helps manufacturers optimize the design and materials of their products throughout their life cycle, with a constant focus on innovation and cost and value optimization.
