Coupa

Senior Customer Adoption Manager - (US) 10715

Reposted 20 Days Ago

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Hiring Remotely in Reno, NV

In-Office or Remote

Senior level

Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI

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The Role

Lead customer engagements to maximize adoption and ensure success of Coupa platform, leveraging strong project management and technical expertise.

Summary Generated by Built In

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Senior Customer Adoption Manager at Coupa:

Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

We are looking for a Senior Customer Adoption Manager (CAM) to join our already highly skilled team. This is a key role as part of our wider Professional Services organization. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world.

What You'll Do:

Lead customer engagements with strong project management practices, driving solutions to business problems and strategic goals.
Ensure customer success through accurate adoption of the Coupa platform and ongoing partnership.
Apply deep technical and product knowledge to demonstrate and configure solutions that meet customer needs.
Develop and champion standard processes, tools, and resources (templates, training, presentations) to scale success.
Build strong relationships with customers and colleagues while continuously developing expertise, including up to 10% travel.

What You Will Bring to Coupa:

Proven experience in Procurement, Procure-to-Pay, Source-to-Contract, Sourcing & Category Management, or Accounts Payable.
SaaS expertise with strong client management and customer engagement skills.
Excellent communication abilities, including professional writing, verbal, and presentation skills.
Strong organizational, analytical, and problem-solving capabilities.
Collaborative team player who shares best practices and drives continuous improvement.

#LI-REMOTE

#LI-MH2

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Top Skills

SaaS

What the Team is Saying

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The Company

Ann Arbor, Michigan

2,500 Employees

Year Founded: 2006

What We Do

Coupa makes margins multiply through its community-generated AI and industry leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Coupa is the margin multiplier company.

Why Work With Us

At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.

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Coupa Offices

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Remote Workspace

Employees work remotely.

Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend

Typical time on-site: None