Role: Sr. Technical Account Advisor
Location: Dallas, TX – candidate must be local to Dallas (mostly remote with occasional in‑office presence required)
Synonymous Business Title (s): Sr. Customer Account Delivery Advisor, Sr. TAM
Overview:
Blue Yonder is seeking an experienced Senior Technical Account Advisor (TAM) with a strong technical foundation and excellent customer communication skills to support our customers within the Professional Services and Cloud Services Support organization.
The Sr. Technical Account Advisor serves as a trusted technical liaison between customers and Blue Yonder’s Customer Support and Cloud Operations teams, helping translate customer‑reported technical issues, coordinate resolution efforts, and ensure system stability post‑implementation. This role is focused on tactical and operational support following Go‑Live, ensuring customers receive timely, effective technical assistance while maintaining strong service relationships.
The TAM partners closely with internal support, consulting, and product teams to help manage system health, track SLAs, facilitate service reviews, and ensure customer issues are clearly understood and resolved efficiently, supporting overall customer satisfaction and retention.
What You’ll Do:
- Support a portfolio of enterprise customers by coordinating technical issue resolution and ongoing service delivery post‑implementation
- Act as the primary technical liaison between customers and Blue Yonder Customer Support, Cloud Operations, Consulting, Sales, and Product teams
- Translate customer technical issues and business impact into clear, actionable inputs for Support and Engineering teams
- Remain SaaS‑focused and operationally aligned, supporting day‑to‑day service activities and issue management
- Monitor system health, open cases, and service performance, ensuring issues are tracked through resolution
- Conduct periodic service reviews with customers, including SLA reporting and compliance discussions
- Participate in Quarterly and Executive Business Reviews in partnership with account teams
- Collaborate with Professional Services and third‑party implementation partners to support the transition from implementation to steady‑state operations
- Maintain regular customer touchpoints to review system health, open items, and upcoming needs
- Stay informed on Blue Yonder product updates and releases to help customers understand technical impacts and upgrade considerations
- Support customer retention efforts by ensuring a positive support experience and identifying potential risks
- Assist in positioning customers as referenceable accounts through consistent service performance
What We’re Looking For:
- Bachelor’s degree required; Business, Computer Science, or related field preferred
- 5–8 years of experience as a Technical Account Advisor/Manager (TAM), Technical Support Lead, Technical Project Manager, Solution Architect, or similar role
- Experience supporting customers in a SaaS or cloud‑based technology environment
- Strong understanding of application support, incident management, and post‑Go‑Live customer operations
- Working knowledge of service management frameworks (e.g., ITIL)
- Strong coordination, communication, and stakeholder management skills
- Experience managing complex customer issues and escalations in collaboration with Support and Engineering teams
- Exposure to manufacturing or supply‑chain customers is a plus
- Strong analytical and problem‑solving skills with attention to detail
- Highly organized, proactive, and able to operate effectively in a fast‑paced support environment
#LI-MH1
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The annual salary for this position is $130,023 - $163,997.
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor's degree in Business, Computer Science, or related field
- 5-8 years of experience as a Technical Account Advisor/Manager or similar role
- Experience supporting customers in a SaaS or cloud-based technology environment
- Strong understanding of application support and incident management
- Experience managing complex customer issues and escalations
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
