Role: Sr Tech, Prod&Tech Svc
Location: Bangalore
Study and analyze customer site mechanical, electrical, and controls (MEC) equipmentFull/ Part-time: Full Time
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About the role
This position is for a senior Product and Technical Service technician who is under general supervision. Assists with conducting technical training and product briefing with customers, vendors and company representatives. Relies on limited experience and judgment to plan and accomplish tasks. May assist in orienting, training, and assigning the work of technical/business support employees.
Key Responsibilities:
- Identify customer equipment variants and map them to Abound Insights digital product equipment models
- Identify and map customer equipment data points to corresponding Abound Insights platform points
- Onboard customer sites and equipment into the Abound Insights platform
- Validate insights generated by the platform and perform necessary corrections to ensure data accuracy
- Execute go‑live activities for Customer Sites
- Provide customer training and platform walkthroughs to ensure effective adoption
- Deliver Abound Insights product and user support, including issue analysis and resolution
Requirements
- Works under general supervision to provide product and technical support.
- Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
- Assists with conducting technical training and product briefing with customers, vendors and company representatives.
- Assists with drafting technical documentation to improve the level of on-site maintenance and timely processing of product fault.
- Coordinates technical service activities between customers, customer service representatives, sales representatives and field staff.
- United States: HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
Americas: Canada/Mexico
Europe: Role dependent.
Asia: HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience. Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Make yourself a priority with flexible schedules, parental leave
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Skills Required
- Analyze customer site mechanical, electrical, and controls (MEC) equipment
- Identify and map customer equipment variants to Abound Insights digital product equipment models
- Identify and map customer equipment data points to corresponding Abound Insights platform points
- Onboard customer sites and equipment into the Abound Insights platform
- Validate insights generated by the platform and perform corrections to ensure data accuracy
- Execute go‑live activities for customer sites
- Provide customer training and platform walkthroughs to ensure effective adoption
- Deliver product and user support, including issue analysis and resolution
- Coordinate technical service activities between customers, customer service, sales, and field staff
- HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience (region dependent)
Carrier Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Carrier and has not been reviewed or approved by Carrier.
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Leave & Time Off Breadth — Paid time off is described as generous with the option to purchase additional days, and policies scale with tenure. This breadth helps offset base-pay concerns for some roles.
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Parental & Family Support — Paid parental leave covers birth, adoption, and bonding with structured programs for primary caregivers. Coverage spans various family situations, enhancing overall support.
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Retirement Support — Retirement offerings include a 401(k) with a Lifetime Income Strategy focused on converting savings to income. This structure emphasizes long-term financial planning.
Carrier Insights
What We Do
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit www.Corporate.Carrier.com.
