The Colleague Experience Group (CEG)—Amex’s Human Resources function—is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
Responsibilities- Owns the full lifecycle of the end to end recruitment process, build and be responsible for the development of the recruitment strategy for the various business units across the Amex UK sites.
- Ensuring we drive a great candidate experience, owning relationships with internal stakeholders to understand business needs, proving insights and deliver on recruitment objectives.
- Leveraging market intelligence with industry trends, including understanding the External market. Building candidate slates, shortlisting high-quality candidates and identifying channels to source effectively. Responsibility to ensure we can effectively manage complex job roles by putting in place relevant sourcing & headhunting strategies required whilst ensuring our Colleague Value Proposition is at the forefront.
- The role has a high degree of autonomy and visibility, as a Senior Talent Acquisition Partner you will be supporting, sourcing, coaching and mentoring colleagues in the team with the ability to work independently. Strong Senior stakeholder management experience is required, presenting data and insights into the recruitment process.
- Previous experience coaching and mentoring peers with the ability to take on and lead projects and process improvements independently whilst ensuring there are equal opportunities for the team.
- Act as the primary delegate for the Talent Acquisition Manager and stepping in as needs arise.
- Recruitment experience in a fast-paced global recruitment environment handling end-to-end recruitment activities, which includes talent branding, sourcing strategies, selection process, candidate experience, data management, and all the related responsibilities.
- Demonstrated experience in building and maintaining strong stakeholder relationships across multiple levels.
- Proven ability to support the wider Talent Acquisition Partners with complex and high-impact recruitment cases.
- Experience managing challenging and niche hiring requirements roles, partnering closely with the business to develop and executing effective sourcing strategies.
- Ability to operate with a high degree of autonomy, confidence and visibility within the organization.
- Capability to act act as a delegate for the Talent Acquisition Manager when required, ensuring continuity and effective team support.
- Experience in Applicant Tracking Systems and other recruitment tools, technologies, and platforms to improve process efficiencies.
- Outstanding assessment and interviewing skills; strong command of assessment and selection methodologies, instruments, and processes.
- Good knowledge of the recruiting landscape with the ability to produce external trends, market intelligence, and industry insights.
- Proven ability to listen, understand, convey, and relate ideas, concepts, and issues clearly and confidently through all channels while having an awareness of environmental cues.
- Experience working in a team environment emphasizing group contributions.
- Ability to execute multiple projects/tasks at the same time under strict timelines.
- Fluency in English and a second European Language to a professional standard preferred but not essential.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Recruitment experience in a fast-paced global environment
- Strong stakeholder management experience
- Experience in Applicant Tracking Systems and recruitment tools
- Proven ability to support complex recruitment cases
- Outstanding assessment and interviewing skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
