The Role
The Sr. Tableau Administrator will provide dashboard support, manage incidents, own the ticketing system, ensure operational efficiency, and collaborate with teams to improve data quality and user training.
Summary Generated by Built In
Key Responsibilities
1. Dashboard Support & Maintenance
- Serve as the primary support contact for existing Tableau dashboards.
- Troubleshoot issues, answer user questions, and assist with navigation and usage.
- Monitor dashboards to proactively identify and resolve performance or data issues before they escalate.
2. Incident Management & Issue Resolution
- Act as the first line of defense for incoming requests and incidents.
- Triage tickets, resolve quick fixes, and escalate complex issues to appropriate team members.
- Ensure timely diagnosis and resolution of dashboard-related problems to minimize downtime.
3. Ticketing System Ownership
- Help design, implement, and manage a structured ticketing system for analytics requests.
- Create a centralized intake process for issues, enhancements, and support needs.
- Track, prioritize, and report on incoming work to ensure visibility and accountability.
4. Operational Efficiency & Continuity
- Reduce dependency on individual contributors by distributing workload effectively.
- Support continuity of operations by maintaining documentation and standard processes.
- Help prevent reactive “fire drills” by establishing proactive monitoring practices.
5. Collaboration & Enablement
- Partner with dashboard developers to reduce interruptions and protect development momentum.
- Provide guidance and basic training to users to improve dashboard adoption and self-service.
- Collaborate with data teams to ensure data quality and consistency.
Requirements
- Experience administering Tableau Server and/or Tableau Cloud environments.
- Strong troubleshooting skills with dashboards, data sources, and performance issues.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar).
- Basic understanding of SQL and data structures.
- Strong communication skills with the ability to support both technical and non-technical users.
- Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
Preferred Qualifications
- Experience setting up monitoring, alerts, and governance processes in Tableau.
- Exposure to data warehousing concepts and ETL processes.
- Experience building or supporting analytics workflows in a business environment.
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The Company
What We Do
ProArch was founded on the belief that a future where change is ‘business as usual’ is fundamentally more exciting than one where it is not. We accelerate value and increase resilience for our clients with consulting and technology - enabled by cloud, guided by data, fueled by apps, and secured by design
