POSITION PURPOSE
The Purpose of this position is to ensure primary support and facilitation of customer portals, including updating tasks, uploading required documents, scheduling testing/inspections, and general communication to maintain the partnership effectively. This person will also provide Quality Systems administrative support related to electronic Document Management Systems, Supplier Quality, and other areas as appropriate. This position will also be the subject matter expert for the Target Quality Program including their auditing process along with their electronic portal Inspectorio.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
TARGET QUALITY PROGRAM:
• Subject matter expert and responsible party for the Target Quality Program
• Schedule all requirements for the Target Quality Program
• Attend internal meetings on Target launches for timelines and prepare/schedule requirements
• Respond to any Target requests from the customer directly, or from Sales
• Become proficient with the Inspectorio portal to schedule all Target requirements
• Manage/Create all documents and physical samples in support of the inspections
• Attend off site inspections for support across all facilities – some of this may be remote support via TEAMS
SUPPLIER MANAGEMENT:
• Supports the supplier quality program with administrative support related to risk evaluations, audits, quality agreements, procedures, and annual performance reviews as needed
PORTALS:
• Partner with Technical services (Regulatory Affairs, R&D and Quality) for Customer compliance standards. This may include loading company information into electronic portals from other department subject matter experts
• Monitor laboratory portals for product reports and respond to any failures. Failures may require assistance from technical services for responses
• Monitor customer portals and customer email requests. If needed, direct to the appropriate subject matter expert for requirements. Portal upload of documentation and/or respond to emails with appropriate information requested
DOCUMENT PROCESSING & eDMS MANAGEMENT:
• Initiate and follow-up on change requests for new and existing documents and documents for review, approval, and issuance
• Initiate and follow-up on periodic review routings
• Manage and follow-up on stalled/stopped/past due workflows
• Troubleshoot system issues and provide resolutions to our stakeholders
REPORTING:
• Complete reports and metrics as required for documentation and training
OTHER RESPONSIBILITIES:
• Provide customer support and customer service to internal and external customers
• All other duties as assigned
PERFORMANCE MEASUREMENTS
1. On time completion.
2. Robustness of program.
3. Training and certification compliance.
4. Values - centered execution.
Skills Required
- Subject matter expertise in the Target Quality Program and its auditing process
- Proficiency with the Inspectorio portal
- Experience with electronic Document Management Systems (eDMS) and managing document workflows
- Experience supporting supplier quality programs, audits, quality agreements, and risk evaluations
- Ability to schedule and manage inspections, tasks, and portal uploads
- Ability to troubleshoot system issues and provide resolutions to stakeholders
- Strong customer service and communication skills for internal and external customers
- Willingness and ability to attend off-site inspections (some travel required)
What We Do
Vivos Holdings, LLC is a consumer packaged goods holding company focused on providing household and personal care products to retail and industrial customers and consumers. The company aims to become one of the fastest-growing household and personal care consumer products companies in the United States, utilizing a strategy centered on both organic and inorganic growth and portfolio optimization to delight its customers.
