This position requires a candidate based in Ohio, Michigan, or the Chicago area, supporting NETGEAR’s ProAV customers across the North Central United States.
The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR’s ProAV solutions across the North Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design.
This is a remote-based position requiring up to 60% travel throughout the region.
KEY RESPONSIBILITIES
Customer Onboarding & Technical Training
Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations
Collaborate with the North Central Sales Territory Manager to ensure successful deployments
Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration
Develop customized training materials, system designs, and internal/external knowledge base documentation
Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments
Professional Services & Field Engineering
Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues
Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics
Support commissioning of AV-over-IP systems to ensure stable production performance
Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking
Pre-Sales Engineering & Business Expansion
Support Sales, Business Development, and Channel teams with technical scoping and solution design
Conduct on-site and virtual product demonstrations
Assist in Bill of Materials (BOM) creation and system architecture design
Provide competitive analysis and technical positioning
Contribute technical expertise to expand NETGEAR’s ProAV presence in the U.S. market
Internal Tools & Documentation Development
Develop and maintain internal scripts, configuration tools, and deployment utilities
Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing
Author best practice guides, training materials, and knowledge base documentation
Industry Representation & Events
Represent NETGEAR at U.S. industry conferences and partner events
Deliver technical workshops and presentations
Provide advanced AV-over-IP education and roadmap overviews
Support event-based network deployments and multi-vendor interoperability demonstrations
QUALIFICATIONS
Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development
Strong understanding of routing and switching fundamentals
Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
Field experience troubleshooting complex AV-over-IP systems
Independent lab development and advanced technical self-study
Preferred Qualifications
Bachelor’s degree preferred but not required
Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required
Experience working in a Solutions Architect or Systems Engineering capacity preferred
Travel Requirements
Must be willing to travel up to 60% within the North Central U.S. region
Territory Covered
North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Michigan, Indiana, Ohio, and Kentucky.
Company Statement/Values:
At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.
We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.
We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.
NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.
Skills Required
- At least 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
- Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking, IGMP, and switch profile development
- Strong understanding of routing and switching fundamentals
- Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
- Field experience troubleshooting complex AV-over-IP systems
- Independent lab development and advanced technical self-study
- Willingness to travel up to 60% within the North Central U.S. region
- Bachelor's degree
- Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB
- Experience in a Solutions Architect or Systems Engineering capacity
Netgear Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Netgear and has not been reviewed or approved by Netgear.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, mental-health/EAP support, and related wellness resources. Feedback suggests these core health benefits are a relative strong point within the package.
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Retirement Support — Retirement programs include a 401(k) with company match and, in some regions, pension-style options. These offerings are viewed as solid components of total rewards.
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Equity Value & Accessibility — Ownership programs feature an Employee Stock Purchase Plan and equity grants such as RSUs or stock options. Accessibility is reinforced by an ESPP with a defined discount and regular offering periods.
Netgear Insights
What We Do
At NETGEAR, we turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. Easy to use. Powerful. Smart. And designed just for you. For Home NETGEAR makes it easy for you to have the smartest home in the neighborhood, with the latest, fastest networking technology products. From the most advanced wireless internet connectivity, to superior streaming, remote home video monitoring, and storage solutions, your home networking system will have the speed, range and performance you need, every time you need it. At NETGEAR, we focus on all things connected, with the goal of making your online experience seamless so you can sit back, relax and do more. For Business In business, confidence is everything. When it comes to your network, it’s even more important. Whether you’re a small business with big dreams or a mid-size business ready to take the next step, you need to share access and ideas safely, connect remote locations securely and give your people the tools to perform. At NETGEAR, we provide networking, storage and security solutions without the cost and complexity of big IT. Our advanced range of reliable, affordable networking products are easy to install and maintain. We deliver solutions you can count on, so you can spend more time on what matters most – growing your business. For Service Providers Keeping your customers happy and loyal is everything. At NETGEAR we are dedicated to your success. That’s why we deliver the tools and solutions you need to keep your residential and business customers connected, productive and satisfied. Partner with NETGEAR for home connectivity, home media, security and automation, and mobile solutions. We pay attention to the details that matter to you to deliver custom, cost-effective and scalable solutions that contribute to your bottom line.
