Sr. Systems Engineer, CMDB - ServiceNow

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position is chartered with the strategic and operational identification, creation, and maintenance of configuration item data within the enterprise configuration management database (CMDB). This role will be responsible for ensuring the integrity and accuracy of the organization’s infrastructure configuration data on an ongoing basis by designing, communicating, and continually improving policies, processes, and compliance standards as necessary.

Essential Functions

• Define and manage the scope of configuration items (CIs) to be identified and controlled, ensure agreement on naming conventions, and establish configuration item baselines
• Maintain the overall integrity and accuracy of the CMDB including CI status information, central libraries, tools, common codes, and data
• Identify, accept, and record the receipt of new and updated CIs to be maintained in the CMDB and the relationships between them
• Verify changes to CI data are documented in an approved record and that the CMDB is updated once a change is implemented
• Evaluate and approve discovered CI data for accuracy and update discovery tools with new or updated CI data as needed
• Schedule and execute ongoing CMDB reconciliations and analyses to ensure CI data integrity and accuracy against discovery data and physical asset inventories; document any resulting corrective actions
• Assist with internal/external audit and regulatory compliance activities related to Configuration Management and the CMDB
• Design, develop, and produce reports on CMDB data, including management reports, impact analysis reports, and configuration status reports
• Support, propose and design the integration points with other key processes including Change Management, Incident and Problem Management, Infrastructure and Network Administration, etc.
• Monitor and measure Configuration Management process performance against defined KPIs and metrics
• Support the company’s commitment to protect the integrity and confidentiality of systems and data

Minimum Qualifications

• Education and/or experience typically obtained through the completion of a Bachelor's degree Management Information Systems, Computer Science or related fields.
• 5 or more years experience in Configuration Management, IT Service Management, Systems Administration, or related fields
• 3 or more years experience in managing configuration items and an enterprise CMDB in a high security environment
• Experience implementing and maintaining a multi-source CMDB
• Basic knowledge of common IT platforms and technologies (i.e. Windows, Linux, Virtualization, Networking, Telecom, leading Business Applications)
• Proven experience in managing configuration items and an enterprise CMDB in a high security environment
• Skillset and/or knowledge of leading CMDB, discovery, and IT Service Management toolsets
• Understanding of common audit, compliance, and regulatory standards related to Configuration Management and CIs
• Ability to work effectively as part of a team and communicate risk as it relates to the business.
• Proven analytical skills, ability to prioritize multiple projects and ability to work with minimal supervision are required.
• Strong oral and written communication skills, effective data analysis skills, and demonstrated ability to work collectively in planning and implementing change.
• Willingness to learn new technologies and maintain industry knowledge
• Background and drug screen

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Preferred Qualifications

• Prior experience with ServiceNow CMDB, Discovery, and Service Mapping
• CM2 Comprehensive (CM2-C) or higher-level certification
• ITIL Foundations or higher-level certification
• Prior Financial Services and/or FinTech industry experience

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
 

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL in USD per year is: $106,000 - $130,000.
San Francisco, CA in USD per year is: $128,000 - $156,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.