Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
**Sr Systems Analyst**
**US-Remote**
**Overview**
The primary purpose of this role is responsibility for creating the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and exceptional quality standards. The Sr Systems Analyst will act as a subject matter expert for assigned products, providing support for client operations, ongoing development, and maintenance activities. This role is part of the Global Hosting & Operations function within the Systems Analyst job family.
**Key Responsibilities**
- Coordinates product activities across architecture, engineering, support, development, and the client (as appropriate) to ensure service levels are met.
- Coordinates and drives compliance with change control policies and processes across all products.
- Participates in product maintenance activities.
- Provides production support for internal and client use of the product.
- Facilitates client case management across functional teams for the product.
- Performs technical application configuration and configures/runs reports at user request.
- Researches product behavior and interacts with Business Analysts during the software build or configuration and testing process.
- Designs and/or executes unit, system, and integration test plans for new developments/releases/reports.
- Maintains technical documentation based on standard operating procedures in support of the assigned application and/or client account.
- Identifies the common causes of defects, prioritizes them, and systematically removes them.
- Coordinates maintenance events.
- Leads the process of proposing solutions to client requirements/problems, identifying dependencies, and communicating the risks.
- Leads the account delivery for a workstream - clinical, custom services, integration.
**Qualifications**
**Education**
- Bachelor's Degree (Preferred)
**Experience**
- 4-7 years of relevant work experience (Preferred)
- 5-10 years of extensive experience in technical support, analysis, project management, or related functions (Required)
**Travel Requirements**
- Up to 10% travel may be required
**Working Arrangements**
- Standard work week or as defined by assignment requirements
- Primarily works in a standard office environment or remotely
- May require after-hours, on-call support, and/or holidays
- On-call and after-hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs
**Why Altera?**
At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.
Salary Range
$88,000—$110,000 USD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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What We Do
Healthcare IT should work for clinicians, not against them. We’re Altera Digital Health and we’re committed to bringing next-level healthcare within reach through everyday achievements. Our solutions are designed with a people-first methodology and create positive progress for our clients, their patients and their communities.
