The Role
Owns and improves infrastructure for a multi-site healthcare organization. Responsibilities include administering Microsoft cloud, identity, endpoint, security, networking, SaaS, and cloud environments; automating workflows with scripting and APIs; supporting Windows and Mac users; managing security, backups, vendors, and documentation; and deploying technology for new clinics. The role also partners with business teams, resolves escalated issues, and mentors junior staff.
Summary Generated by Built In
Role: Sr. Systems Administrator
Serenity Healthcare
Location: Lehi, UT
Travel: 10-20%, US (as needed, not regular)
THE OPPORTUNITY
Serenity Healthcare is hiring a hands-on Senior Systems Administrator to own and improve the technology foundation behind a growing, multi-site healthcare organization. This is a high-impact role for a systems thinker who can balance security, automation, end-user support, infrastructure reliability, and practical business needs.
WHAT YOU WILL OWN
- Administration and optimization of Microsoft 365, Entra ID, Azure, Defender, Purview, Intune, and Autopilot, including identity, access, endpoint compliance, security, and lifecycle management.
- Live a cloud native life with Ubiquiti Unifi sites, Entra joined devices, and RMM through Atera and Splashtop / Rustdesk.
- Support a technology environment spanning Azure, AWS EC2, SQL Server, becoming an expert in eClinicalWorks systems management.
- Provide configuration and updates to our core SaaS systems: ActiveCampaign, Dialpad, Monday.com, DataWatch/PDK/Avigilon, WordPress, and others.
- Automate provisioning, reporting, support, and administrative workflows using PowerShell, Power Automate, Microsoft Graph, REST APIs, Python, and SQL.
- Own escalated Windows and Mac desktop support, licensing, VPN access, printers, scanners, application deployment, and practical troubleshooting across corporate and clinic operations.
- Monitor system health, investigate security or reliability issues, maintain clear documentation, and strengthen standards for access, configuration, patching, backups, and recovery.
- Partner with Security, Operations, Finance, Revenue Cycle, and other business teams to translate needs into secure, supportable technology solutions.
- Manage vendors and platform relationships while identifying opportunities to simplify the environment, reduce manual work, and improve the employee experience.
- Participate in buildout out of new clinics and providing the necessary technology
WHAT YOU BRING
- Sharp mind that picks up new ideas quickly and applies best practices.
- Strong hands-on experience administering Microsoft cloud and endpoint environments.
- Demonstrated ability to script and automate systems.
- Working knowledge of cloud infrastructure, networking, SaaS administration, endpoint support, security controls, relational databases, and backup or recovery practices.
- Build trust and relationships across the company and mentor junior team members
- A practical, service-minded approach with the judgment to troubleshoot urgent issues, communicate clearly, document decisions, and prevent problems from recurring.
- Ability to operate as an owner in a fast-moving environment, prioritize competing needs, and carry work from diagnosis through implementation and follow-through.
HELPFUL EXPERIENCE
- ActiveCampaign or other CRM platforms
- Waystar, insurance claims, or healthcare revenue-cycle systems
- Healthcare and/or EClinicalWorks or other electronic medical records systems
- Synology backup environments; PDK or similar physical access-control platforms
- Advanced Windows and Mac support; and multi-location technology operations
- Certifications like Security+, Microsoft Azure, Amazon AWS
Serenity Mental Health Centers is an equal opportunity employer. This position is contingent upon successfully completing a criminal background check upon hire.
Skills Required
- Strong hands-on experience administering Microsoft cloud and endpoint environments
- Demonstrated ability to script and automate systems
- Working knowledge of cloud infrastructure, networking, SaaS administration, endpoint support, security controls, relational databases, and backup or recovery practices
- Ability to build trust and relationships across the company and mentor junior team members
- Practical, service-minded troubleshooting and communication skills, including documentation and preventive problem resolution
- Ability to prioritize competing needs and carry work from diagnosis through implementation and follow-through
- Experience with ActiveCampaign or other CRM platforms
- Experience with Waystar, insurance claims, or healthcare revenue-cycle systems
- Healthcare, eClinicalWorks, or other electronic medical records systems experience
- Experience with Synology backup environments and PDK or similar physical access-control platforms
- Advanced Windows and Mac support and multi-location technology operations experience
- Security+, Microsoft Azure, or Amazon AWS certifications
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The Company
What We Do
Serenity Mental Health Centers provides compassionate, innovative, and evidence-based psychiatric care for conditions like depression, anxiety, PTSD, and ADHD, offering advanced treatments such as TMS and ketamine therapy.
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