Sr. SW Engineer (3 - 5 years of exp. in ServiceNow, Python, C#, Javascript, AI)

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

We are seeking a Senior Software Engineer / ServiceNow Senior Developer with 6+ years of hands-on experience in Python, C#, and Full Stack Development, with secondary expertise in ServiceNow platform development.

This hybrid role blends core software engineering excellence with ServiceNow platform development and integration, supporting Visa’s SaaS-driven, enterprise-scale technology landscape. The ideal candidate is a versatile technologist who enjoys working across multiple platforms, adapting to new tools and frameworks, and contributing to high-performance, secure, and scalable solutions in and around the ServiceNow ecosystem.

Essential Functions:

• Design, develop, and maintain enterprise-grade SaaS applications using Python, C#, JavaScript, and modern full stack technologies
• Lead and contribute to full lifecycle development including design, implementation, testing, and support
• Develop, customize, and enhance ServiceNow applications, workflows, and platform capabilities across ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom applications.
• Translate business and technical requirements into scalable, secure, and high-performing solutions, collaborating with product owners, architects, and business stakeholders
• Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and supporting technologies
• Apply strong software engineering principles to ServiceNow development, ensuring upgrade-safe, maintainable, and performant solutions
• Perform code reviews, design reviews, and technical mentoring to ensure quality and adherence to platform and enterprise standards
• Troubleshoot complex system issues, conduct root cause analysis, and implement sustainable fixes
• Ensure security, compliance, and governance by following platform best practices related to roles, ACLs, data access, and regulatory requirements
• Create and maintain technical documentation, including architecture diagrams, interface specifications, and configuration guides
• Stay current with ServiceNow releases, SaaS platform innovations, and modern development practices, proactively recommending improvements
• Participate in Agile/Scrum ceremonies, project planning, and cross-functional collaboration
• Demonstrate flexibility and willingness to learn and work on technologies beyond ServiceNow as business needs evolve

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Skills You Bring:

Core Technical Skills (Primary)

• 3+ years of professional software development experience
• Strong proficiency in: Python, C# / .NET, JavaScript and Full Stack Development (frontend frameworks, backend services, APIs)
• Experience designing and building cloud-native, SaaS-based platforms
• Solid understanding of RESTful APIs, microservices, and distributed systems
• Strong database experience (SQL and/or NoSQL)
• ServiceNow Skills (Secondary)
• Hands-on experience with ServiceNow development and configuration

Proficiency with:

• Business Rules, Script Includes, Client Scripts
• UI Policies, Flow Designer, Workflows
• Integrations and MID Server configuration
• Familiarity with ServiceNow platform architecture, performance, and security best practices
• ServiceNow certifications (CSA, CIS in ITSM/ITOM/HRSD); CAD or CTA is a strong plus
• Experience integrating ServiceNow with enterprise systems (e.g., SAP, Workday, Oracle, custom APIs)
• Exposure to cloud platforms (AWS, Azure, GCP)
• DevOps and CI/CD experience (Docker, pipelines, automation)
• Experience working in Agile/Scrum environments
• Strong communication skills with the ability to engage both technical and non-technical stakeholders

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.