Position Description
This role is responsible for ensuring the stability, reliability, and continuous improvement of wealth management systems, while also delivering high-quality application support. The candidate will balance proactive system reliability engineering and application production support, focusing on minimizing system downtime, improving user experience, and strengthening operational resilience.
The role works closely with business users, development teams, infrastructure teams, and vendors to enhance system observability, drive incident management improvements, and maintain stable day-to-day operations across trading and settlement platforms.
Key Areas of Responsibilities
Lead system reliability reviews across WM platforms (trading, settlement, internet trading, etc.), identifying risks, bottlenecks, and improvement opportunities
Drive proactive monitoring enhancement, including defining alerts, thresholds, and observability coverage (application, batch, infrastructure)
Post-incident review and tracking of corrective actions
Design and coordinate Business Continuity Planning (BCP) and Disaster Recovery (DR) testing, ensuring readiness and audit compliance
Define and track availability, reliability, and performance KPIs
Partner with development and infrastructure teams to implement preventive fixes, automation, and system hardening measures
Drive continuous improvement initiatives, including process optimization, automation of manual tasks, and reduction of recurring incidents
Provide day-to-day application support for WM systems including equities, futures, options trading, settlement, and Internet channels
Manage, investigate, and resolve production incidents, ensuring timely resolution and clear communication to stakeholders
Liaise with vendors, developers, and infrastructure teams to implement fixes and enhancements
Support user requests, including data queries, reporting, and workflow updates
Plan and execute system testing (SIT/UAT) and support deployment activities
Maintain system stability through regular health checks and operational monitoring
Provide on-call / off-hours support when required
Requirements
Bachelor Degree or higher in Computer Science or related disciplines
Around 8- 10 years experience in application support and/or system reliability / production engineering within financial services
Strong experience in incident management, problem management, and root cause analysis
Solid understanding of equity / futures trading systems, settlement flows, and market connectivity
Experience in application monitoring, alerting tools, and operational dashboards (preferred)
Familiarity with automation, scripting (SQL / scripting languages) and batch scheduling
Experience coordinating BCP/DR drills, system testing, and change management processes
Strong stakeholder management skills, able to work with business users, vendors, and internal teams
Good analytical skills with a proactive and problem-solving mindset
Strong communication skills in English and Chinese; Mandarin is an advantage
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Skills Required
- Bachelor Degree in Computer Science or related disciplines
- Around 8-10 years experience in application support and/or system reliability/production engineering within financial services
- Strong experience in incident management, problem management, and root cause analysis
- Solid understanding of equity, futures trading systems, settlement flows, and market connectivity
- Experience in application monitoring, alerting tools, and operational dashboards
- Familiarity with automation, scripting (SQL / scripting languages) and batch scheduling
- Experience coordinating BCP/DR drills, system testing (SIT/UAT), and change management processes
- Strong stakeholder management skills working with business users, vendors, and internal teams
- Good analytical skills with a proactive and problem-solving mindset
- Strong communication skills in English and Chinese
- Mandarin language ability (advantage)
- Provide on-call / off-hours support when required
CLSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLSA and has not been reviewed or approved by CLSA.
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Pay Growth & Progression — Base pay for junior bankers was increased significantly in 2021 to stay competitive in a hot market. This indicates willingness to adjust compensation when talent risks rise.
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Healthcare Strength — Permanent staff are automatically enrolled in healthcare aligned to local markets, with added travel health and security support via International SOS. This points to solid core medical coverage with global-travel assistance.
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Retirement Support — Permanent staff are automatically enrolled in pension plans aligned to local markets. A group retirement plan is administered regionally, signaling formalized retirement benefits infrastructure.
CLSA Insights
What We Do
CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com
