Sr. Support Engineer, SAP- HR/Payroll

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce® and AWS partner. In 2005, Rimini Street reinvented enterprise software support to deliver a better support experience and drive significant savings on total maintenance costs. Today, the Company delivers superior service experiences, at scale, centered on client success to enable enterprise software licensees to extract more value from their enterprise software investments, invest in innovation, create competitive advantage and enable growth. Over 5,500 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries have leveraged Rimini Street as their trusted provider for support and managed service solutions.

We actively seek an Sr. Support Engineer, SAP - HR/Payroll. This is a remote position and can be based anywhere is the UK.

Position Summary

The role of the Sr. Support Engineer, SAP HR/Payroll is to provide exceptional remote-based support for mission-critical SAP HR/Payroll applications as part of our global customer support team. The position has the responsibility for providing support to our global clients who use SAP HR/Payroll, Personnel Administration, Time Management, and Organization Management, including researching and troubleshooting issues and providing advice and solutions without the use of SAP notes and patches. The role of the Senior SAP Engineer requires functional and technical experience, integration knowledge, implementation and support expertise and skills to diagnose issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Good working experience of UK payroll, legal reporting, and country specific info types is a must have for this role.

Essential Duties and Responsibilities

• Candidate must have at least 10 years of relevant SAP HR/Payroll experience for the UK, and ideally Ireland as well.
• Solve customer issues using methodical troubleshooting based on expert knowledge of SAP HR/Payroll functionality and technology in complex ERP environments.
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Provide remote-based functional support & training for all aspects of the functional and technical features of SAP HR/Payroll including extensive and in-depth knowledge of all aspects of SAP Payroll and Time Management configuration, UK and Ireland payroll statutory regulations, PCR and schema abilities, payroll/finance integration, absence processing including sickness, maternity, paternity, and shared parental leave.  UK Local Government issues including Multiple Employment, LGPS and Teachers Pension, RTI and EOY skills would also be highly desirable.  Country specific HR / Payroll knowledge of other European or Middle East countries is desirable, as is a good working knowledge of ESS/MSS, HR Forms including payslips, and Travel Management.
• Support client customisations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Help clients analyse and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro-active contributor to a support organisation which is running 24x7x365, this will require the ability to work flexible hours, including occasional evenings, weekends and holidays and monitor email regularly outside standard business hours.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.  

Additional Duties & Responsibilities 

• Other job related duties and responsibilities may be assigned from time to time.  

Education 

• Bachelor’s degree in computer science or related field or equivalent professional experience. 
• Membership of CIPP or equivalent is also desirable.

Experience  

• 10+ year’s relevant SAP experience is essential, particularly with all aspects of SAP HR/Payroll, Personal Administration, Time Management, Organisation Management.  Local government payroll experience is also required.
• The ideal candidate will be fluent (speaking / reading / writing) in English and ideally one or more European language, have at least 5 years “hands on” implementation experience in the UK with at least two full life-cycle implementations, and be intimately familiar with UK statutory and regulatory requirements.  International experience will be desirable with country specific Payroll knowledge in other regions. Country specific HR / Payroll knowledge of other European or Middle East countries would be desirable.
• 5+ years direct support of application end-users in a Corporate environment
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Knowledge of localizations: architecture, implementation and key functionality
• Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application. 
• Knowledge of maintenance/patching mechanics and SAP architecture.
• Demonstrable history solving complex problems across multiple modules.   

Skills   

• Superb trouble-shooting skills and tenacity in problem solving.
• Ability to debug and triage support case issues within the HR ABAP code.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality, tables and relationships.
• Deep knowledge of SAP customisation/extension methodologies.
• Excellent development skills using SAP toolset.
• Excellent interpersonal, presentation and communication skills – verbal & written.
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction.
• Demonstrated ability to work independently and as part of a team.
• Ability to work calmly and professionally in high pressure situations.
• The ability to work remotely from a home based office in a virtual environment.  

Desired Qualifications 

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• Knowledge of SAP Industry Solutions Public Sector would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage
• Language skills would be a welcome advantage, however fluent in spoken and written English is a must.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,500 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.