Sr. Support Engineer, SAP FI-FSCD

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a Sr. Support Engineer, SAP FI-FSCD. This is remote position that can be based anywhere in Brazil.

Experience

• Minimum of 10 years of experience with SAP FSCD, including configuration of collections and disbursements processes.

• Solid experience with SAP FI (AP/AR), especially in environments integrated with FSCD.

• 10+ years direct support of application end-users in a corporate environment

• Hands-on experience with S/4HANA (minimum of 2 years).

• Proven track record in AMS support environments, focusing on incident resolution and continuous improvement.

• Functional and technical knowledge in insurance processes: premiums, claims, coinsurance, and brokerage.

• Experience with fiscal and regulatory localizations (preferably Brazil and LATAM).

• Ability to contribute to functional enhancements, improvements, and support for customizations.

• SAP certification and knowledge of agile methodologies (Scrum, Kanban) are desirable.

• Technical English for reading and writing; Spanish is a plus.

Essential Duties and Responsibilities

• Act as an SAP FSCD functional Specialist in AMS support demands, ensuring high-quality incident and service request resolution.

• Perform root cause analysis and propose definitive solutions for recurring issues.

• Lead functional improvements and system evolutions aligned with business needs.

• Engage with key users and business areas to gather requirements and validate solutions.

• Prepare functional specifications for custom developments and enhancements.

• Participate in integrated testing and user acceptance, ensuring functional compliance.

• Support technical teams in analyzing integrations and flows between modules (FI, FSCD, FS-PM, FS-CM).

• Operate in compliance with change management and IT governance processes.

• Contribute to functional documentation and knowledge base development.

• Collaborate with local and global teams in a remote and multicultural environment.

Skills

• Superb trouble-shooting skills and tenacity in problem solving.

• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.

• Strong knowledge of key application functionality, tables, and relationships

• Deep knowledge of SAP customization/extension methodologies

• Excellent development skills using SAP toolset.

• Excellent interpersonal, presentation and communication skills – verbal & written.

• Attention to detail and the ability to learn quickly.

• Extreme focus on Client satisfaction

• Demonstrated ability to work independently and as part of a team.

• Ability to work calmly and professionally in high pressure situations.

• The ability to work remotely from a home-based office in a virtual environment.

Preferred Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.

• Knowledge of any Country Specific Solutions would be an advantage.

• A consulting background, while not mandatory, would be useful.

• Experience with localizations and global implementations would be an advantage.

• Language skills would be a welcome advantage.

• ITIL Certification

• Agile Methodology

Education

• Bachelor’s degree in computer science, Information Technology, or a related field.

Language

• Fluency in both English & Portuguese is required.

Location

• Brazil, remote work

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.  

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 

• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies

• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.