Primary Responsibilities
Lead diagnosis and resolution of critical (P1/P2) production incidents in Dynamics 365 Finance & Operations environments
Perform in-depth root cause analysis on complex technical issues, including performance degradation, batch processing failures, integration errors, data inconsistencies, and custom extension defects
Conduct advanced troubleshooting using X++ debugging tools, Trace Parser, SQL Server Profiler, LCS Environment Monitoring, Application Insights, and Azure diagnostics
Develop, test, and deploy hotfixes and deployable packages to production and sandbox environments via Lifecycle Services (LCS) and Azure DevOps
Optimize system performance through query tuning, index management, batch framework configuration, and application-level improvements
Collaborate with Microsoft Premier Support and Customer Support Services (CSS) on escalated cases, serving as the primary technical point of contact
Partner with functional teams, infrastructure engineers, and client IT stakeholders during major incidents and post-incident reviews
Author detailed post-mortem reports and implement preventive measures to reduce recurrence
Contribute to the development and maintenance of monitoring, alerting, and operational runbooks
Provide technical guidance and mentorship to mid-level support engineers
Participate in a structured on-call rotation with premium compensation
Required Qualification
8+ years of hands-on technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & Operations
Advanced proficiency in X++ development, extensions framework, event handlers, and chain-of-command
Expert-level knowledge of D365 F&O architecture, metadata model, batch framework, data entities, and security configuration
Strong command of SQL Server performance tuning and query optimization in Azure SQL environments
Demonstrated experience resolving complex production incidents in large, multi-company D365 F&O deployments
Proficiency with diagnostic tools: LCS diagnostics, Trace Parser, PerfTimer, X++ profiler, and Azure monitoring services
Solid understanding of Azure integration services (Logic Apps, Service Bus, Functions, Data Factory)
Experience building and deploying solutions using Azure DevOps pipelines and ALM practices
Relevant Microsoft certifications strongly preferred (e.g., MB-500, MB-700, MB-920)
Exceptional analytical, problem-solving, and communication skills
Ability to remain calm and methodical under pressure during major incidents
Preferred Experience
Prior role within a Microsoft Partner-managed services or enterprise-level support team
Background supporting global, high-transaction-volume D365 F&O implementations
Familiarity with ITIL practices and service management frameworks
Skills Required
- 8+ years of technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & Operations
- Advanced proficiency in X++ development and extensions framework
- Expert knowledge of D365 F&O architecture and security configuration
- Strong command of SQL Server performance tuning and query optimization
- Experience resolving complex incidents in large D365 F&O deployments
- Proficiency with diagnostic tools and Azure monitoring services
- Experience building and deploying using Azure DevOps pipelines
- Microsoft certifications like MB-500, MB-700, MB-920
- Prior role in a Microsoft Partner-managed services team
- Familiarity with ITIL practices
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
AHEAD Insights
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
