Sr. Support Engineer Data & Analytics Operations

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The support that this team is responsible for is two-fold with concentration on core legacy applications to maintain and support processes in multiple Data Warehouses, Business Intelligence, Data Integration applications as well as be part of the exciting new world of Cloud technologies.

Our team is responsible for safeguarding our client’s data, making sure it is available and current when Advisors and Clients need it therefore, this role required 24x7 support on a rotational basis and is subject to Over Time.

What will you do?

• Work with stakeholders, business leaders to influence, impact, and deliver on operational improvements, incidents, assignments & solutions that are complex and strategic in nature.
• Act as Operations Lead as part of project/development teams to:
  • Schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes
  • Lead, monitor, identify and implement operational improvements
  • Develop an understanding of the business applications supported as well as the business direction

• Maintain and support end-to-end application operations 
• Perform performance tuning for queries, applications, and resources across the technology stack
• Use excellent analytical skills to dive into the processes we support to resolve complex data discrepancies or job failures 
• Monitor and support jobs and application performance
• Monitor, identify and implement operational improvements
• Ensure compliance with Incident, Problem and Change Management policies and processes
• Deploy enhancements to production using DevOps tooling 
• Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
• Provide on-going communication to key stakeholders to ensure they are aware of significant changes in a timely manner
• Provide technical documentation that includes design and operational support documentation
• Deliver innovative solutions by leveraging data and technology
• Engage, influence and work collaboratively with Project Teams, Operation teams and vendors

​What will you need to succeed?

If you have a background or education in Computer or Data Science, Engineering, Software Development or IT Application/Technical support, this role may be for you.

Experience with Cloud technology with the following experience is required:

• Big Data solutions preferably using Amazon Web Services (AWS) or equivalent Public Cloud
• AWS or equivalent Cloud Certifications
• AWS Glue, Lambda, Redshift, and Python/R
• Hive/Athena, EMR, S3 and querying in Linux and SQL Servers
• ETL Tools;  Informatica (IICS) on premise or Cloud (IDMC)
• Very large data sets, ability to build programs that leverage distributed computing
• AWS or equivalent Cloud Certifications
• DevOps tooling; BitBucket, CICD Pipeline, Ansible, Jenkins
• GitHub Copilot
• SQL Scripting

​Experience with Datawarehouse & Analytics technology with the following experience is required:

• Datawarehouse (DW) and Business Intelligence (BI) environments
• ETL Tools: Informatica PowerCenter/Informatica Intelligent Data Management Cloud (IDMC)
• Mainframe technologies; TSO, ZEKE, JCL, COBOL
• Databases: Microsoft SQL Server, Oracle, DB2, flat files
• Knowledge/Experience in Windows and Unix
• SQL Scripting
• SAP technologies: Universe Designer and Web Intelligence

Additional assets

• Generative AI
• Agentic AI

What’s in it for you?

• Competitive salary and bonus structure influenced by market range data
• Pension, stock, and savings programs to help build and enhance your future financial security
• An environment of continuous learning and improvement
• Flexible hours and periodic work from home options

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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