The Role
Provide L1/L2 technical support and administration for Python- and MuleSoft-based platform and integration services. Troubleshoot, deploy, upgrade, and tune ESB/middleware, messaging systems, and runtime servers; use monitoring tools to investigate alerts; work with customers, product and application teams; automate tasks to reduce manual effort and support 24x7 operations.
Summary Generated by Built In
Overview:
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
- Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.
Scope:
- Core responsibilities to include support and administration of Platform & Integration services components - Python based, BY Connect (using MuleSoft) based adapters and services.
- The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc
Our current technical environment:
- Software: Python, MuleSoft, API’s
- Database: MS SQL Server, Snowflake
- Cloud Architecture: MS Azure
- Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)
What you’ll do:
- Provide technical support for applications and services based on Python & Mulesoft
- Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
- Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services
- Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
- Working with customer/application/product teams ensuring the deadlines are not breached
- Identifying areas improvement and cutting down the manual effort through automation
What we are looking for:
- Bachelor’s degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support
- Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
- Strong customer facing skills and communication skills (verbal and written)
- Strong knowledge of service management processes like incident, service request, change and problem
- Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
- Strong troubleshooting skills
- Good working knowledge on SQL (preferably Microsoft SQL server)
- Working knowledge of API’s (REST and SOAP)
- Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
- Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
- Experience is using ARM for monitoring and analysis of the environments
- Experience in working on Windows and Linux Operating System
- Experience troubleshooting/Managing Runtime Servers
- Experience working with Python & Mulesoft Connectors - Standard/Custom
- Experience troubleshooting and performance tuning of ESB/middleware components
- Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
- SaaS/Cloud/Azure experience a plus
- Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time
- Experience working with any Planning or Execution Systems is a plus.
- Prior systems administration/application configuration management experience is preferred.
- Ability to adapt and respond to fast moving & changing project environments
- Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
- Well organized and ability to meet deadlines and multi-task.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor's degree (STEM preferred)
- 3 to 6 years experience in software development/support
- Ability to work flexible hours and support 24x7 production operations
- Strong customer-facing and verbal/written communication skills
- Knowledge of service management processes (incident, service request, change, problem)
- Working knowledge of ticketing tools (Salesforce, ServiceNow, Jira)
- Strong troubleshooting skills
- Good working knowledge of SQL (preferably Microsoft SQL Server)
- Working knowledge of APIs (REST and SOAP)
- Experience with monitoring tools and dashboards (Splunk, Zabbix, AppDynamics)
- Experience with messaging platforms (ActiveMQ/AMQ, Kafka, RabbitMQ) or other JMS brokers
- Experience using ARM for monitoring and environment analysis
- Experience working on Windows and Linux operating systems
- Experience troubleshooting/managing runtime servers
- Experience working with Python and MuleSoft connectors (standard/custom)
- Experience troubleshooting and performance tuning of ESB/middleware components
- Familiarity with installing/configuring Mule runtimes and CI/CD deployment via Jenkins/Mule Management Console
- SaaS/Cloud/Azure experience
- Experience with planning or execution systems
- Prior systems administration/application configuration management experience
- Ability to facilitate meetings (design sessions, conflict resolution, brainstorming)
- Well organized with ability to meet deadlines and multi-task
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
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The Company
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
