Position Description
We are seeking an experienced and customer-focused Senior Desktop Support to provide dedicated end-user-support for our Hong Kong Trading Floors. The successful candidate will be responsible for supporting front-office users, ensuring the stability, availability, and performance of desktop technologies and market data applications.
This role requires a strong understanding of financial markets technology, market data platforms, desktop infrastructure, and trade floor operations. The individual will work closely with business users, application teams, infrastructure teams, and external vendors to deliver a high standard of technical support in a fast-paced, high-pressure environment.
Key Areas of Responsibilities
Provide dedicated technical support for trade floor users
Support and troubleshoot Bloomberg, Refinitiv, and other market data platforms.
Manage market data licenses, renewals, and vendor relationships for Hong Kong.
Participate in BCP testing and support onboarding of new market data applications.
Install, configure, and troubleshoot desktop systems, peripherals, applications, and trade floor-specific market data applications
Coordinate joiner setup, leaver deprovisioning, and user access requirements.
Manage procurement of PCs, peripherals, and End User Services (EUS) equipment.
Collaborate with other IT teams and vendors to escalate and resolve complex technical issues
Responsible for video conferencing management and presentation support
Maintain IT asset inventory and lifecycle records.
Ensure compliance with IT security policies and procedures.
Provide on-call support during critical trading hours.
Identify and recommend technology improvements to enhance the user experience.
Requirements
Bachelor's degree in Information Technology or related discipline.
Around 5-8 years of desktop support experience, preferably within financial services or investment banking.
Hands-on experience supporting Bloomberg, Refinitiv, and local market data products.
Strong knowledge of Windows, macOS, Microsoft 365, and basic networking.
Excellent troubleshooting and problem-solving skills.
Working knowledge of ITIL service management processes.
Fluent in English, Mandarin and Cantonese.
Excellent verbal and written communication skills.
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Skills Required
- Bachelor's degree in Information Technology or related discipline
- Around 5-8 years of desktop support experience, preferably within financial services or investment banking
- Hands-on experience supporting Bloomberg, Refinitiv, and local market data products
- Strong knowledge of Windows, macOS, Microsoft 365, and basic networking
- Excellent troubleshooting and problem-solving skills
- Working knowledge of ITIL service management processes
- Fluent in English, Mandarin and Cantonese
- Excellent verbal and written communication skills
CLSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLSA and has not been reviewed or approved by CLSA.
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Pay Growth & Progression — Base pay for junior bankers was increased significantly in 2021 to stay competitive in a hot market. This indicates willingness to adjust compensation when talent risks rise.
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Healthcare Strength — Permanent staff are automatically enrolled in healthcare aligned to local markets, with added travel health and security support via International SOS. This points to solid core medical coverage with global-travel assistance.
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Retirement Support — Permanent staff are automatically enrolled in pension plans aligned to local markets. A group retirement plan is administered regionally, signaling formalized retirement benefits infrastructure.
CLSA Insights
What We Do
CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com
