JOB DESCRIPTION:
Main Responsibilities
The Customer Service Specialist is responsible for processing orders via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.
Key Responsibilities
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Processing orders (include normal order, consignment order) via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.
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Closely coordinate with territory sales managers to meet customer's requirements and support monthly & quarterly sales target accomplishment.
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Handle customer queries, product complaints, recalls and exchange.
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Prepare shipping documents (invoice/ packing list/ others) as required for any stock sharing or return to plant.
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Execute daily operations including products receiving, storage, inventory management according to Abbott's SOPs
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Coordinate multi-functional issue resolution to troubleshoot errors between SAP/WMS interface/ systems and physical products.
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Review on the short UBD, inactive Inventory, phase-in/phase-out, communicating with business partners to minimize the negative cost impact.
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Perform inventory counts including consignment count and warehouse count.
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Follow up GDP SOP of Customer Service functions to apply for GDP regulations certification covering order management.
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Manage and maintain Loan Case for Commercial Team to support the urgent operation.
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Skills & Experience Required
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A diploma or equivalent of college graduated.
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At least 2 years of working experience in similar roles
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Demonstrates excellent telephone and interpersonal communications skills
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Knowledge of MS Office, including Excel and MS Word with high numerical accuracy
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Knowledge of SAP ERP system is preferred.
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Experience in/or appreciation for the medical device industry is preferred
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Able to work independently and as part of team
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Able to organize and prioritize work
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Handle and process customer complaints in timely manner
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Supply Chain
DIVISION:CRM Cardiac Rhythm Management
LOCATION:Taiwan > Taipei : No. 407, Ruiguang Road
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Not specified
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Not Applicable
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What We Do
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
