The Role
The Senior Supply Chain Manager oversees logistics, warehousing, and fulfillment, managing partners and ensuring performance metrics, customer service alignment, and operational efficiency.
Summary Generated by Built In
Senior Supply Chain Manager
Reports to: VP of Supply Chain
Location: Remote, Seattle, WA preferred
About SkinnyDipped
Located in Seattle, SkinnyDipped was founded by a mom, her daughter, and two best friends after realizing that nothing is more important than time spent with the ones you love. Starting out of their kitchen, the four women created SkinnyDipped: thinly dipped chocolate almonds that are exceptionally good-for-you and ridiculously delicious. We’re a women-led company driven by the belief that healthy snacking should make both you and your body happy.
The Opportunity
We’re looking for a strategic, roll-up-your-sleeves Senior Supply Chain Manager to oversee end-to-end logistics, warehousing, and customer fulfillment activities behind a fast-growing, temperature-sensitive snack brand. This role sits at the heart of our physical product flow -making sure every order gets where it needs to go, on time, in great shape, and within budget.
In this role, you’ll oversee all 3PL partners, e-commerce fulfillment centers, temperature-controlled freight carriers, and distributor logistics. You’ll also directly lead our Customer Service Manager, ensuring tight alignment between customer service, operations, and the broader supply chain. From performance management and budget oversight to hands-on problem solving, you’ll be the go-to person for keeping our fulfillment network accurate, efficient, and resilient.
What You’ll Do
- Oversee all third-party warehouse operations, ensuring inventory accuracy, order execution, and tight temperature-control compliance.
- Conduct on-site audits and lead quarterly business reviews with warehouse and fulfillment partners.
- Ensure effective cycle counting and annual physical inventory processes, reconciling discrepancies and maintaining ERP accuracy.
- Track and report monthly warehouse expenses against budget; identify cost drivers and opportunities for savings.
- Manage logistics operations across all e-comm programs - DTC, Amazon FBA, FBM, and SFP.
- Partner with the Customer Service Manager to monitor Amazon Vendor Central/Seller Central metrics (OTIF, chargebacks, inventory health).
- Ensure packaging, storage, and shipping standards protect product integrity.
- Work cross-functionally with marketing and operations on new launches, seasonal spikes, and major demand moments.
- Manage and mentor the Customer Service Manager, ensuring seamless coordination across customer service, logistics, and supply chain operations.
- Provide guidance on customer order flow, distributor compliance, and daily reporting.
- Develop KPIs for the team and own performance metrics around on-time delivery, order accuracy, and customer satisfaction.
- Build a positive, collaborative, accountable culture across logistics, customer service, sales, planning, and operations.
- Oversee all outbound temperature-controlled shipments to distributors, e-commerce centers, and customers.
- Negotiate freight rates, manage contracts, and balance cost with service quality.
- Monitor carrier performance, temperature compliance, and freight claims; manage corrective actions as needed.
- Analyze freight spend and identify network, mode, or routing optimization opportunities.
- Use UNFI, KeHE, and other distributor reporting to monitor fill rates, OTIF, cost-to serve, and chargebacks.
- Partner with the Customer Service Manager to troubleshoot order delays, shortages, or compliance issues.
- Partner with Sales and Planning to identify root causes of service failures and build sustainable long-term solutions.
- Lead initiatives to improve efficiency, cost performance, data visibility, and overall network resilience.
- Partner with IT and external consultants to enhance ERP (NetSuite) configuration and reporting.
- Support sustainability efforts related to packaging, transportation, and carbon reduction.
- Stay current with FSMA requirements, cold-chain best practices, and food-safety regulations.
Own Warehouse & 3PL Performance
Run E-Commerce & Amazon Fulfillment
Leadership & Team Management
Manage Temperature-Controlled Freight & Transportation
Support Distributors & Retail Partners
Drive Continuous Improvement & Strategic Projects
What You Bring to the Table
- Bachelor’s degree in Supply Chain Management, Logistics, or Business Administration (MBA a plus).
- 5+ years of progressive supply chain/logistics experience in CPG, food, or beverage; temperature-sensitive products strongly preferred.
- Experience with US export to Canada or Mexico is a bonus.
- Proven leadership experience spanning both logistics and customer service.
- Deep experience with 3PL operations, temperature-controlled freight, and distributor logistics (UNFI, KeHE, etc.).
- Hands-on experience with ERPs—NetSuite preferred—and warehouse management systems.
- Familiarity with Amazon Vendor Central / Seller Central programs.
- Strong analytical and financial acumen with experience managing departmental budgets.
- Excellent communicator and skilled negotiator with a collaborative, solutions-oriented leadership style.
Experience & Education
Skills & Strengths
Why You’ll Love Working Here
- Competitive salary
- Annual performance bonus
- Equity opportunity
- Excellent medical/dental/vision benefits
- 401(k)
- 3 weeks paid vacation + 14 paid holidays
- Paid parental leave
- Paid time off to volunteer
- Wellness & tech stipends
- A fun, entrepreneurial culture
Our Mission
We craft ethical food that makes you and your body happy. We believe everyone deserves clean, delicious, nutritious snacks—the kind we proudly share with our own families. We work to uplift women and children in our local and global communities, because no child should go without food or education.
Top Skills
Amazon Seller Central
Amazon Vendor Central
Erp
NetSuite
Warehouse Management Systems
Am I A Good Fit?
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The Company
What We Do
We’re a mom, a daughter and two best friends and we’re obsessed with making delicious, better-for-you snacks that are the perfect guilt-free getaway into snacking bliss. Our everyday nuts, cups and bites are lower in sugar yet packed with unique flavor. We’re female-founded. We’re good at what we do. And we deeply love what we make. We think you will, too. Jump in!
