Sr Supplier Quality & Reliability Manager

Reporting to the VP, Customer Operation, the Sr Supplier Quality & Reliability Manager will lead a team of technical resources responsible for supplier quality. This key ‘in the trenches’ leadership position will be tasked with managing the day-to-day operations and activities of the Supplier Quality and Reliability team while developing its people and continuously improving its processes. This person will interact upstream with design and development teams to improve initial product quality as well as with downstream manufacturing and supply chain functions to ensure lowest cost and fastest time to volume production. This individual will communicate at all levels with our customers and suppliers, working closely with internal teams to create outstanding processes and products.

What You’ll Do

• Manage geographically distributed organizations and drive major organizational transformations/change initiatives using Six Sigma, SPC, and LEAN processes
• Manage Reliability Failure Modeling using Failure Modes and Effects Analysis (FMEA), Reliability Block Diagram (RBD), and driving corrective actions to reduce the identified risks
• Oversee statistical data analysis, including Regression modeling, Reliability Time series modeling, reliability target setting, warranty trend analysis, and spending forecast for new and existing products
• Provide day-to-day guidance and serve as an escalation point for supplier and product quality engineers
• Drive resolution of reliability and supplier issues within agreed service level agreements
• Mitigate quality issues impacting customers and internal operations
• Coordinate with internal teams to ensure audit objectives are met and maintain compliance with Customer and ISO standards
• Lead Reliability reviews and quality improvements across factory, supplier, and customer quality excursions
• Set reliability and Quality compliance objectives and work to ensure they are met
• Foster a continuous improvement mindset and a data-driven quality culture
• Track internal and external quality issues across cross-functional teams (Quality, Engineering, Procurement, Manufacturing, Suppliers)
• Develop and maintain strong relationships with key suppliers, customers and internal stakeholders
• Demonstrate strong analytical and data-driven decision-making skills
• Interface effectively at all organizational levels, including executives
• Identify relevant Quality-related training needs; develop and deliver training
• Incorporate Quality methodologies into corporate processes
• Exhibit leadership and the ability to resolve complex issues in a timely manner

What You Bring

• Broad knowledge in electronic hardware and firmware development
• Extensive expertise with supplier interactions and problem-solving
• Experience in Test, Quality Engineering, Product Reliability
• Ability to manage quality excursions in a high-pressure production environment including containment, stop ship, and customer communications
• Knowledge of Risk Management and Risk Assessment practices and methodologies
• Background in performing/managing accelerated life testing, or product validation testing
• Solid skills in debugging and FA of electronic assemblies Ability to think and act strategically using a systems perspective
• Ability to successfully manage change and reset priorities in a highly dynamic business environment based on changing customer requirements
• Demonstrates discretion, confidentiality, independent judgment, and professionalism when representing the company
• Proactively oriented to capitalize on opportunities and identify potential problems
• Project planning, leadership, and time management skills
• Knowledge of statistics and analytical principles
• Experience working in a global organization is a plus
• Experience mentoring and leading less-experienced team members
• Quick learning ability for new reporting and analysis tools
• Strong communication skills across all levels of management
• 5+ years managing people in customer-facing roles
• 10+ years of experience in a similar function; high-tech, computer manufacturing, or electronic manufacturing industry preferred
• Bachelor’s Degree in Engineering or equivalent professional experience
• Experience or certification in Lean / Six Sigma is a plus

ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $150,375 and $220,550 per year. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LI:SL1 #LI:OnSite

At ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer
At ZT Systems, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future.

Compensation & Financial Security

-Competitive base salary

-Performance-based annual bonus eligibility

-401(k) retirement savings plan with generous company match

-Tuition reimbursement for eligible education programs

Health & Wellness

-Comprehensive medical, dental, and vision coverage with access to leading providers

-Mental health resources and employee wellness support programs-

-Company-paid life and disability insurance

Time Away & Work-Life Balance

-Generous paid time off (PTO) and company-paid holidays

-Parental leave and family care support programs

Growth & Purpose

-Structured training programs and on-the-job learning opportunities

-Matching gifts and volunteer programs to support causes you care about

These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.