About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Strategic Account Executive, T-Mobile, you’ll be part of a specialized national sales team dedicated exclusively to the T-Mobile partnership and its Mid-Market customers.
You’ll work side-by-side with T-Mobile sellers to create pipeline, uncover customer opportunities, and position Dialpad as a strategic communications and AI solution. Once an opportunity is identified, you’ll own the Dialpad sales cycle from discovery and solution development through negotiation and close.
Success in this role requires building strong relationships with T-Mobile sales teams, becoming a trusted resource in your assigned markets, and helping sellers confidently bring Dialpad into more customer conversations.
This position is based in New York.
What you’ll do
- Own the T-Mobile + Dialpad sales motion within your assigned markets.
- Build trusted relationships with T-Mobile sellers and sales leaders and become their go-to Dialpad resource.
- Generate pipeline alongside T-Mobile through account mapping, prospecting, market visits, workshops, customer events, and targeted campaigns.
- Lead qualified opportunities from discovery through close, coordinating T-Mobile, Dialpad Sales Engineers, and other stakeholders.
- Position Dialpad solutions across business communications, customer engagement, sales, and AI based on customer business outcomes.
- Maintain disciplined pipeline and forecast management, with clear next steps and close plans for every opportunity.
- Conduct seller enablement and customer meetings throughout your assigned T-Mobile markets.
- Become an expert on the T-Mobile + Dialpad value proposition and help sellers identify where Dialpad fits.
Skills you’ll bring
- 3–5+ years of B2B sales experience, preferably in SaaS, telecommunications, UCaaS, CCaaS, or cloud technology.
- Proven ability to build pipeline and close complex Mid-Market opportunities with multiple stakeholders.
- Channel, telecommunications, or strategic partnership sales experience strongly preferred.
- Strong relationship-building, discovery, presentation, negotiation, and closing skills.
- Strong pipeline and forecast discipline with the ability to thrive in a fast-paced, collaborative environment.
- Willingness to travel regularly within assigned T-Mobile markets.
What Success Looks Like
You become the go-to Dialpad seller for your T-Mobile teams—building trusted relationships, creating consistent pipeline, uncovering new opportunities, and converting those opportunities into predictable revenue for T-Mobile and Dialpad.
For exceptional talent based in New York, the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Skills Required
- 3-5+ years of B2B sales experience (preferably SaaS, telecommunications, UCaaS, CCaaS, or cloud)
- Proven ability to build pipeline and close complex Mid-Market opportunities with multiple stakeholders
- Channel, telecommunications, or strategic partnership sales experience
- Strong relationship-building, discovery, presentation, negotiation, and closing skills
- Strong pipeline and forecast discipline with clear next steps and close plans
- Willingness to travel regularly within assigned T-Mobile markets
- Based in New York
Dialpad Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dialpad and has not been reviewed or approved by Dialpad.
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Fair & Transparent Compensation — Compensation is viewed as competitive across many roles, combining salary, bonuses, equity, and benefits into a well-rounded package. Overall satisfaction with pay and total compensation is characterized as positive.
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Leave & Time Off Breadth — Paid time off is described as generous, with an unlimited PTO policy highlighted as a standout element. This breadth of time off is positioned as a central strength of the benefits package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental health benefits. Such coverage depth is presented as a core strength of the overall package.
Dialpad Insights
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
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