The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
The Marketing Transformation team is part of USCDT, employs a ground-breaking focus with development responsibilities for customer & marketer facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. The Marketing Transformation team leads the technology strategy and engineering delivery of marketing activities, campaigns, and management of marketing assets.
How will you make an impact in this role?
We are seeking a Senior Staff Software Engineer specializing in Adobe Experience Cloud and enterprise digital architecture to lead the design, implementation, and evolution of American Express's customer experience platforms. This role combines deep technical expertise with strategic architectural leadership to deliver scalable, secure, and personalized digital experiences across web and mobile channels.
As a Senior Staff Software Engineer, you will define enterprise architecture standards, drive platform modernization initiatives, and partner with engineering, product, marketing, security, and infrastructure teams to build next-generation customer engagement capabilities. You will serve as a technical leader across multiple engineering organizations while remaining hands-on with architecture, solution design, and implementation.
Responsibilities
- Define the enterprise architecture and technical roadmap for Adobe Experience Cloud platforms, including Adobe Experience Manager (AEM), Adobe Analytics, Adobe Customer Journey Analytics, Adobe Journey Optimizer, and Adobe Experience Platform.
- Lead architecture for highly scalable, cloud-native digital experiences supporting millions of customers globally.
- Design reusable architecture patterns, integration frameworks, and reference implementations for Adobe ecosystem services.
- Drive enterprise integration between Adobe Experience Cloud, customer identity platforms, CRM systems, APIs, and internal business services.
- Collaborate with product, UX, marketing technology, data engineering, and security teams to deliver omnichannel customer experiences.
- Architect event-driven solutions leveraging APIs, messaging platforms, and real-time customer data.
- Provide technical leadership during solution design reviews, architecture governance, and production readiness assessments.
- Mentor senior engineers, architects, and technical leads while fostering engineering excellence across multiple teams.
- Evaluate emerging Adobe capabilities and industry technologies to drive continuous platform innovation.
- Lead complex modernization initiatives, migration strategies, and enterprise platform transformations.
- As a Senior Staff Software Engineer, you will:
- Establish technical vision and long-term architecture strategy for enterprise digital platforms.
- Influence engineering decisions across multiple organizations without direct management responsibility.
- Drive engineering excellence through architecture reviews, mentoring, and technical governance.
- Balance innovation with operational excellence, security, scalability, and reliability.
Champion customer-centric engineering practices and modern software development methodologies.
Success Measures
- Improved scalability and reliability of enterprise digital platforms.
- Increased adoption of standardized architecture patterns across engineering teams.
- Successful delivery of enterprise Adobe Experience Cloud initiatives.
- Reduced operational complexity through platform modernization and reusable engineering solutions.
- Enhanced customer experience through personalization, content delivery optimization, and real-time engagement capabilities.
- 12+ years of software engineering experience with enterprise-scale distributed systems.
- 5+ years leading enterprise architecture or Staff/Principal engineering initiatives.
- Extensive experience implementing and architecting Adobe Experience Cloud solutions.
- Deep expertise with Adobe Experience Manager (AEM) Sites, Assets, and Headless CMS.
- Experience with Adobe Experience Platform (AEP), Adobe Target, Adobe Analytics, Adobe Campaign, and Adobe Journey Optimizer.
- Strong knowledge of enterprise integration patterns, REST APIs, GraphQL, microservices, and event-driven architecture.
- Experience building cloud-native solutions using AWS, Azure, or Google Cloud Platform.
- Strong understanding of authentication, authorization, identity management, and enterprise security principles.
- Proven ability to influence technical direction across multiple engineering organizations.
- Preferred Qualifications
Adobe Certified Expert (ACE) or Adobe Certified Master certifications. - Experience implementing Adobe Edge Delivery Services and headless content architectures.
- Knowledge of Adobe Real-Time CDP and customer data platforms.
- Experience with Kubernetes, Docker, Kafka, and distributed event streaming.
- Familiarity with financial services, regulated environments, and enterprise compliance requirements.
- Experience leading multi-year digital transformation programs.
Strong executive communication and stakeholder management skills.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
Skills Required
- 12+ years of software engineering experience with enterprise-scale distributed systems.
- 5+ years leading enterprise architecture or Staff/Principal engineering initiatives.
- Extensive experience implementing and architecting Adobe Experience Cloud solutions.
- Deep expertise with Adobe Experience Manager (AEM) Sites, Assets, and Headless CMS.
- Experience with Adobe Experience Platform (AEP), Adobe Target, Adobe Analytics, Adobe Campaign, and Adobe Journey Optimizer.
- Strong knowledge of enterprise integration patterns, REST APIs, GraphQL, microservices, and event-driven architecture.
- Experience building cloud-native solutions using AWS, Azure, or Google Cloud Platform.
- Strong understanding of authentication, authorization, identity management, and enterprise security principles.
- Proven ability to influence technical direction across multiple engineering organizations.
- Adobe Certified Expert (ACE) or Adobe Certified Master certifications.
- Experience implementing Adobe Edge Delivery Services and headless content architectures.
- Knowledge of Adobe Real-Time CDP and customer data platforms.
- Experience with Kubernetes, Docker, Kafka, and distributed event streaming.
- Familiarity with financial services, regulated environments, and enterprise compliance requirements.
- Experience leading multi-year digital transformation programs.
- Strong executive communication and stakeholder management skills.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
