Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Senior Staff UX Designer, you are a strategic leader and influential expert, driving UX vision and execution across multiple teams within a product area. You are responsible for defining and shaping the user experience strategy at scale, ensuring alignment with business objectives and user needs.
You mentor and elevate designers across multiple teams, fostering a culture of design excellence and innovation. Your expertise in user research, interaction design, and information architecture enables you to solve highly complex UX challenges while advocating for both user and business needs.
You are accountable for delivering high-quality, user-centered design outcomes that drive engagement, adoption, and business growth. You influence product roadmaps, ensuring UX considerations are integrated early and effectively. You collaborate closely with product, engineering, and executive stakeholders, aligning design strategy with company objectives and advocating for scalable, intuitive, and accessible user experiences.
Key ResponsibilitiesStrategic Design Leadership: Lead strategic design initiatives, directly influencing product direction and organizational strategy.
Complex Problem Solving: Tackle complex UX issues requiring sophisticated design methods, comprehensive research, and extensive cross-functional alignment.
Team & Talent Development: Actively mentor and develop Senior, Mid-level, and Associate designers, fostering professional growth and a strong, collaborative team culture.
Stakeholder Influence: Effectively communicate and advocate for design solutions, managing expectations and aligning stakeholders at all levels.
Process Optimization: Continuously refine and improve design processes, ensuring efficiency and high-quality output across projects.
Experience: 7+ years of experience in user experience design, including significant leadership in complex projects.
Education: Master’s degree or equivalent experience in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field.
Skills:
Expert proficiency in Figma, Miro, design systems, and collaborative tools.
Advanced knowledge of diverse UX research methodologies.
Proven leadership and mentorship skills.
Exceptional visual, verbal, and written communication skills. Strong ability to create alignment among senior stakeholders.
Preferred Experience
Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers).
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
