Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our collaborative team at Thermo Fisher Scientific as a Sr Staff IT Architect, specializing in HR AI solutions. You'll help drive innovation in HR technology solutions that evolve the HR services experience for our users. In this role, you'll focus on the design and architecture of our enterprise HR AI chatbot ('HiRo') and implement AI-driven HR service delivery capabilities.
How you will make an impact:
- Design and implement enterprise-wide solutions, with a focus on HR AI.
- Leverage ServiceNow (including NowAssist) capabilities as well as other AI tools and capabilities (ChatGPTe, Flowise, etc.)
- Lead the design of AI-driven HR chatbot and AI agent use cases
- Collaborate with HR stakeholders to translate requirements into robust architectural designs
- Perform technical analysis and present architecture decisions/recommendations to key stakeholders
- Define integration patterns across systems, ensuring alignment with enterprise standards and protocols
- Monitor and improve AI performance and adoption in HR service delivery
- Contribute to AI strategy and governance within the HR technology ecosystem
What you will do:
Architecture
- Design AI solutions using ServiceNow and other AI platforms (ChatGPTe, Flowise, etc.)
- Work directly with HR stakeholders to refine use cases, translating ambiguous needs into clear, scalable designs
- Define how the HR chatbot and AI agents behave—how they answer questions, trigger transactions, and interact with systems like Workday and ChatGPTe
- Design how LLMs connect to APIs, workflows, and data sources—ensuring solutions are practical, secure, and maintainable
- Attend requirements gathering sessions with business stakeholders
- Design complex chatbot flows and agentic AI use cases
- Define integrations and architecture for HR AI solutions (APIs, MCP)
AI Strategy and Guidance
- Make product or technology recommendations for AI solutions, evaluating and selecting appropriate tools and platforms to meet business needs
- Analyze and model technical solutioning options, considering scale, security, UX, business value and cost implications
- Provide technical assessments, highlighting capabilities, limitations, and trade-offs to non-technical stakeholders
- Research industry best practices for AI technologies in HR service delivery
- Work with platform vendor to provide usage feedback and request product changes.
- Knowledge share and collaborate with other technical teams to implement architectural standards across the organization
REQUIREMENTS:
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in enterprise architecture with progressive technical leadership responsibilities
- Preferred Fields of Study: Computer Science, Engineering, Information Technology or related field
- Experience with OpenAI products is highly advantageous (e.g., AgentKit, Agent Builder, OpenAI API, ChatKit, MCP Servers)
AI Architecture & Development:
- Experience designing LLM-based solutions in enterprise environments
- Experience with building AI agents and multi-agent orchestration (MCP experience is a plus)
- Strong skills in prompt engineering, system instruction design, and orchestration
- Familiarity with multiple AI development platforms
- Knowledge of RAG including chunking, embeddings, reranking, and retrieval strategies
- Understanding of hallucination mitigation, grounding, citations, and knowledge freshness
- Ability to evaluate AI outputs and define performance metrics
- Knowledge of AI governance, risk, and data privacy
ServiceNow AI & Platform Requirements:
- Experience with building ServiceNow Virtual Agent topics with Now Assist
- Familiarity with AI Agent Studio and AI-powered ServiceNow capabilities
- Experience integrating ServiceNow with external AI platforms (OpenAI, AWS, etc.)
- Strong understanding of Flow Designer, IntegrationHub, Scripted REST APIs, and outbound integrations
- Experience designing HRSD solutions (Case Management, Knowledge, Employee Center) is a plus
Additional Skills:
- Deep expertise in cloud architecture, cybersecurity, data/analytics, automation, and network infrastructure
- Proven experience designing and implementing large-scale enterprise solutions
- Strong knowledge of modern architectural patterns, frameworks and best practices
- Experience with cloud platforms (AWS, Azure, GCP) and associated services
- Expertise in infrastructure as code, automation, and DevOps practices
- Strong understanding of security principles and compliance requirements
- Strong stakeholder management and executive communication abilities
- Demonstrated ability to guide and influence through collaboration
- Strong analytical and problem-solving capabilities with attention to detail
- Experience with Agile methodologies and project delivery frameworks
- Excellent written and verbal communication skills
- Ability to translate complex technical concepts for non-technical audiences
Compensation and Benefits
The salary range estimated for this position based in Pennsylvania is $130,000.00–$185,000.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Skills Required
- Advanced Degree plus 6 years of experience or Bachelor's Degree plus 8 years of experience in enterprise architecture
- Experience with OpenAI products
- Experience designing LLM-based solutions
- Experience with building AI agents and multi-agent orchestration
- Experience with building ServiceNow Virtual Agent topics with Now Assist
- Deep expertise in cloud architecture
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — The package includes a 401(k) with a strong company match and an employee stock purchase plan, which are viewed as meaningful components of total rewards.
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Leave & Time Off Breadth — Starting paid time off around three weeks, along with paid holidays, sick time, bereavement, volunteer time, and options to add more, is consistently highlighted as a strength.
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Parental & Family Support — Paid parental leave for primary caregivers plus additional bonding time, together with adoption/fertility assistance and childcare benefits, provides robust family support.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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