- Day to day support and maintenance of Genesys PureCloud Solutions
- MACD on Genesys, including call flows, SIP trunks etc
- Act as L3 support during issues and drive towards resolution
- Work with various internal / external application team on integrating their platform with Genesys
- Migration and implementation of Genesys PureCloud Solution
- Monitor project progress and adjust as necessary to ensure successful project delivery.
- Creation of Documentation and Knowledge base
- Responsible for managing incident and service requests
- Manage and coordinate team activities, working closely with different support groups.
- Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.
- Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.
- Hands on experience on troubleshooting Genesys PureCloud solutions
- Good knowledge on API’s and integrating with 3rd party applications.
- Experience on migration and implementation of Genesys PureCloud
- Strong understanding on business requirements and ability to convert to solutions.
- Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring
- Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.
- Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.
- Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it
- Knowledge on network routing,VOIP Protocols, SIP Responses, Handshake communication etc.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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Skills Required
- Hands on experience on troubleshooting Genesys PureCloud solutions
- Good knowledge on API's and integrating with 3rd party applications
- Experience on migration and implementation of Genesys PureCloud
- Strong understanding on business requirements and ability to convert to solutions
- Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring
- Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans
- Able to troubleshoot and identify the root causes via reading logs and other Genesys tools
- Knowledge on network routing, VOIP Protocols, SIP Responses, Handshake communication
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
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Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
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Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
R1 RCM Insights
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
