Senior Staff DevOps Engineer

Posted 7 Days Ago
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Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Senior level
Cloud • Software
The Role
Lead the Cloud Platform Engineering team by architecting and building multi-cloud services, mentoring engineers, and ensuring operational excellence.
Summary Generated by Built In

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Senior Staff DevOps Engineer - India As a Senior Staff Engineer in our Product Engineering organization, you will play a pivotal strategic leadership role, shaping and scaling our next-generation, multi-cloud platforms. We are looking for a deeply technical, hands-on leader who thrives in complex distributed systems, mentors senior engineers, and influences platform direction across global teams. You will lead by example—balancing long-term vision with short-term delivery—and partner with architects, SREs, and product leadership to build resilient, high-performance cloud infrastructure that enables our engineering teams to deliver software at scale. This is a high-impact role requiring strong ownership and systems thinking. You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.

Key Responsibilities:
  • Serve as the technical leader for the Cloud Platform Engineering team in India, guiding design, implementation, and operational excellence.
  • Architect, design, and drive execution of large-scale, distributed cloud platforms and core infrastructure services.
  • Set and enforce engineering standards, best practices, and architectural patterns across the India team.
  • Lead development of platform services, automation frameworks, and internal tooling to improve availability, scalability, security, latency, and efficiency.
  • Mentor and coach engineers in India through code reviews, design reviews, and hands-on collaboration.
  • Partner closely with global architects, SREs, product managers, and leadership to ensure alignment between platform vision and execution.
  • Act as a key technical decision-maker, balancing short-term delivery needs with long-term platform sustainability.
  • Drive production excellence, including observability, incident response, root cause analysis, and long-term remediation.
  • Lead initiatives to improve reliability metrics such as availability, MTTD, MTTR, and capacity planning.
  • Own complex, cross-team technical problems and guide them to resolution.
  • Clearly document and communicate technical designs, trade-offs, and recommendations to both technical and non-technical stakeholders.
Requirements:
  • 13+ years of progressive experience in cloud platform engineering, software engineering, or DevOps, with a proven track record in a staff, principal, or similar technical leadership capacity.
  • Deep architectural expertise in designing, building, and operating business-critical services at scale on public cloud platforms (AWS, GCP, Azure, or OpenStack).
  • Demonstrated ownership of a comprehensive software delivery ecosystem, including architecting and governing CI systems (e.g., GitLab CI), source code management (GitLab), and build/runner infrastructure.
  • Expertise in designing and managing "as-a-service" platforms, such as internal artifact/package management services (e.g., Artifactory/Nexus) and immutable OS image factories.
  • Proven experience architecting and managing critical shared infrastructure with a security-first mindset, including Privileged Access Management (PAM), secrets management, and identity lifecycle solutions.
  • Expert-level skills in infrastructure as code (Terraform), configuration management (Ansible), and proficiency in at least one programming language (Python, Go, Bash).
  • Deep knowledge of containerization and orchestration at scale, including Kubernetes, Helm, and managed platforms (GKE/EKS/AKS).
  • Hands-on experience supporting Windows-based build and deployment platforms as a primary production use case.
  • Hands-on expertise in SRE principles and practices, including incident management, observability, defining SLOs, and driving reliability.
  • Excellent communication skills with a proven ability to mentor senior engineers, influence technical direction, and collaborate effectively with senior leadership and partner across organizations to articulate complex architectural decisions.
  • You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.
  • BS in Computer Science or equivalent experience.
Nice to Have:
  • Advanced CI/CD & Deployment Strategies: Experience with modern, cloud-native CI/CD ecosystems beyond GitLab, including platforms like GitHub Actions, and advanced continuous delivery tools such as Spinnaker or Harness for managing complex deployment strategies (e.g., canary, blue-green).
  • Cloud Financial Management (FinOps): Proven experience with cloud cost optimization and FinOps principles, with a track record of implementing strategies to manage and reduce cloud spend.
  • Service Mesh & Advanced Networking: Hands-on experience with service mesh technologies (e.g., Istio, Linkerd) to manage, secure, and observe service-to-service communication within Kubernetes.
  • Deeper Experience in Observability: Advanced expertise in architecting and scaling observability stacks using tools like Prometheus, Grafana, and Thanos, or commercial platforms such as Datadog. Familiarity with OpenTelemetry is a significant plus.
  • Advanced Kubernetes Security: Experience with advanced Kubernetes security practices, including policy-as-code (OPA/Gatekeeper), runtime security (Falco), and service mesh security features.
  • Certifications: Professional-level cloud certifications (e.g., AWS Certified DevOps Engineer, Google Professional Cloud Architect) or security certifications (e.g., CISSP) are a plus.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Top Skills

Ansible
AWS
Azure
Bash
Datadog
GCP
Gitlab
Go
Grafana
Helm
Istio
Kubernetes
Openstack
Prometheus
Python
Terraform
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The Company
HQ: San Ramon, California
2,427 Employees
Year Founded: 2001

What We Do

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty

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