Sr. Specialist Subscription

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Role Summary

Analyze and optimize the subscription program for strategic growth and value proposition enhancement. Define and track key metrics for sustainable growth, while optimizing commercials across markets. Share market insights, implement innovative strategies, and improve data visibility for decision-making. Provide actionable insights, support business planning, and coordinate development with stakeholders.

What’s On Your Plate?

• Analyze and measure the growth of our subscription business, with focus on financial performance/ P&L

• Develop and refine the subscription business strategy, and create business cases for pricing, value proposition enhancement

• Collaborate with internal stakeholders to align strategies with overall business objectives and customer needs.

• Work closely with product, marketing, finance, and operations teams to execute subscription strategies effectively. 

• Utilize data analytics and customer insights to understand subscriber behavior, preferences, and satisfaction levels. 

• Identify opportunities to enhance the subscriber experience 

• Establish key performance indicators (KPIs) and metrics to track the performance of subscription products and initiatives. Monitor performance against targets and identify areas for improvement.

• Provide reliable and comprehensible data-backed assessment on the performance of initiatives and direction in terms of sustainable growth.

• Support the development of annual and long-term business plans for the subscription business segment. 

• Provide insights and recommendations to senior management to support strategic decision-making.

• Work under fast-paced conditions, with the ability to adapt to changing business requirements.

What Did We Order?

Experience

• Analytical and Strategic Background: Minimum 3-4 years of experience in food delivery, quick commerce, e-commerce, or management consulting. Past experience in a subscription-focused business is a plus

• Must have strong acumen in financial statements; P&L analysis, budgeting, and business impact analysis.

• Technical Proficiency: Proficiency in BigQuery, SQL, Tableau and Looker is a must have. Knowledge of Google Suite, especially Google Sheets and Google Slides, is a must have.

Competencies

• Analytical Thinking and Problem-Solving: Strong track record of problem-solving, including structuring problems, performing detailed analysis, and translating data into actionable insights.Demonstrated experience in performance mgmt., financial analysis, business impact analysis, and business planning.

• Advanced Presentation and Storytelling Skills: Exceptional ability to craft and deliver compelling presentations using data storytelling, specifically tailored for senior executives using Google Slides

• Project Management Skills: Strong capabilities in managing multiple projects simultaneously, ensuring accurate and timely inclusion of data in reports, and adhering to PMO responsibilities

• Interpersonal and Influence Skills: Excellent communication skills with the ability to build relationships and influence stakeholders at all levels, facilitating cross-functional collaboration

Leadership and Accountability: Ability to guide less experienced colleagues, taking accountability for ongoing activities or project components within a broader strategic framework