Location: Bengaluru / Hyderabad
Experience: 8 + years
Employment Type: Full-Time
Key Responsibilities:
Advanced Incident & Problem Resolution
- Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams.
- Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues.
- Identify root causes and implement permanent fixes.
- Participate in Major Incident (P1/P2) troubleshooting calls.
- Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation.
- Develop reusable fixes and automation to prevent recurring incidents.
- Execute Platform Clone and Upgrade activities.
Development & Enhancements
- Design and implement medium-complexity enhancements on the ServiceNow platform.
- Develop and modify:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer workflows
- Service Catalog items
- Develop integrations using REST/SOAP APIs.
- Enhance existing modules while maintaining platform best practices.
- Ensure all development aligns with coding standards and governance policies.
Integration & Automation Support
- Troubleshoot complex integration failures and API issues.
- Configure and maintain integrations using:
- REST APIs
- SOAP APIs
- MID Servers
- Support automation initiatives across ServiceNow modules.
- Optimize integration performance and reliability.
Platform Optimization & Performance
- Analyse performance issues related to scripts, workflows, and database operations.
- Optimize scripts and workflows to improve system performance.
- Review logs and identify inefficient processes.
- Implement performance improvements and technical enhancements.
Change & Release Support
- Support release planning and deployment activities.
- Review update sets and ensure proper migration across environments.
- Conduct code reviews for Tier 2 developers.
- Validate deployment outcomes and support post-release stabilization.
Mentoring & Technical Leadership
- Provide technical guidance to Tier 2 engineers and Tier 1 teams.
- Review code and configuration changes.
- Assist in troubleshooting complex technical problems.
- Support knowledge transfer and training sessions.
Documentation & Knowledge Management
- Maintain technical design documentation.
- Create reusable technical knowledge articles.
- Document configurations, scripts, and workflows.
- Maintain troubleshooting guides and known error documentation.
Required Skills:
Technical Skills
- Strong hands-on development experience on ServiceNow platform
- Deep expertise in:
- JavaScript (ServiceNow scripting)
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer / Workflows
- Service Catalog development
- Experience with integrations:
- REST APIs
- SOAP APIs
- MID Server configuration
- Experience with:
- Data Imports
- Transform Maps
- Scheduled Jobs
- Email notifications
- Understanding of ServiceNow data model and architecture
- Understanding of Platform Clone and Upgrades activities.
Platform Expertise
- Strong knowledge of ServiceNow platform architecture
- Experience supporting multi-instance environments
- Experience with update sets and release management
- Understanding of performance tuning best practices
- Familiarity with logging and debugging tools
Soft Skills
- Strong analytical and problem-solving skills
- Ability to manage critical production incidents
- Strong communication and stakeholder interaction skills
- Ability to mentor junior team members
- Strong documentation discipline
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Application Developer (CAD) – Preferred
- ITIL Foundation Certification – Preferred
Experience in enterprise-scale production environments
- Experience in one or more modules such as:
- ITSM
- ITOM
- HRSD
- CSM
Weekly Hours:
40Time Type:
RegularLocation:
IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator BldgIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Skills Required
- 8+ years of experience
- Hands-on development experience on ServiceNow platform
- Proficiency in JavaScript (ServiceNow scripting)
- Experience building Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions
- Experience with Flow Designer and Workflows
- Service Catalog development experience
- Experience integrating via REST and SOAP APIs
- MID Server configuration and integration experience
- Experience with Data Imports and Transform Maps
- Experience with Scheduled Jobs and Email Notifications
- Understanding of ServiceNow data model and platform architecture
- Experience with Platform Clone and Upgrade activities
- Experience supporting multi-instance environments and update set/release management
- Performance tuning, log review and debugging skills
- Ability to manage critical production incidents and participate in P1/P2 Major Incident calls
- Strong communication, stakeholder interaction, mentoring and documentation skills
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ITIL Foundation Certification
- Experience in enterprise-scale production environments
- Experience in one or more modules: ITSM, ITOM, HRSD, CSM
AT&T Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AT&T and has not been reviewed or approved by AT&T.
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Healthcare Strength — Health coverage spans medical, dental, vision, and mental health services, plus a personal healthcare team, wellness apps, and supplemental options such as fertility care, cancer support, doula services, and wigs for chemotherapy. These comprehensive offerings are portrayed as supporting a wide range of employee needs.
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Leave & Time Off Breadth — Paid time off includes vacation, holidays, sick days, caregiver time, parental leave, and adoption assistance, with some roles reaching about 23 days of PTO after several years. Community volunteer days and flexible time off options add further support for work-life balance.
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Wellbeing & Lifestyle Benefits — Employees receive sizable service discounts like 50% off most wireless plans and broadband, along with savings on travel, event tickets, and insurance. Additional workplace perks such as hybrid work models and relocation assistance contribute to overall value.
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