Sr Specialist, Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Sr Specialist, Product Experience Design

As part of the Product Experience Design team, you will be working alongside Product Managers, Product Owners, UX researchers and wider stakeholders to create best-in-class experiences for our enterprise software products. Specifically supporting our public facing B2C sites like Mastercard.com
Role and Responsibilities:
• Select and conduct appropriate user-centered design techniques throughout an iterative design process
• Participate in design research activities
• Implement design decisions on initiatives, heavily influenced by research findings
• Leverage design best practices and patterns when feasible; proposing and codifying new patterns when appropriate
• Produce, test, and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications
• Study and adopt the design system to deliver digital product fully aligned with Mastercard’s design standards
• You are confident enough to present your work to the team, product managers, and other senior stakeholders
The qualified candidate:
• Experience specializing in digital product design
• Experience in design research and usability
• Experience in UX design from concept to launch
• Experience with design thinking / human-centered design
• Demonstrated experience in leading and mentoring junior designers
• Proven ability to translate vision and user feedback into actionable design
• Ability to follow a design system, a clean design aesthetic and the ability to simplify the complex
• Have a working understanding of web standards and best practice application including accessibility
• Experience of working with Designers, Product Managers, Developers, Subject Matter Experts, and Business Analysts
• Ability to approach complex problems in innovative ways
• Energetic & friendly with an appetite to learn and educate
• Excellent communication skills
• Can work independently and manage your own time
Education:
• Bachelor degree or equivalent combination of experience and formal education. Specialized training/experience in User Experience Design, User Interface Design, Human factors, Usability, or Information Design strongly preferred
Preferred Qualifications:
• Product design experience in the payment, banking, or FinTech domains
• Experience in (and appreciation for) rapid prototyping and Lean UX
• Passion for working in a global, highly diverse, multicultural working environment

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.