Sr. Specialist People Operations

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

Role Summary 

The Senior Specialist, People Operations will lead and manage the end-to-end employee lifecycle for the organization, ensuring a seamless and efficient process from manpower planning to off-boarding. This role is crucial in enhancing the employee experience, driving operational excellence, and supporting organizational goals in a fast-paced food delivery environment.

What's on your Plate? 

• Collaborate with department heads and hiring managers to assess workforce needs and create manpower plans aligned with business objectives.

• Partner with the Talent Acquisition team to coordinate recruitment efforts, ensuring timely and effective hiring processes to support organizational growth.

• Track and report on hiring metrics and workforce planning progress to ensure alignment with manpower budgets.

• Oversee and enhance the Induction process to ensure new hires have a positive and seamless experience.

• Serve as the first point of contact for employee relations issues, ensuring effective resolution and adherence to company policies.

• Partner with the People Operations team to design and implement employee engagement initiatives, enhancing morale and organizational culture.

• Support managers in employee development and performance improvement initiatives, helping to foster a positive working environment.

• Assist in the administration of performance management programs, ensuring alignment with company goals and objectives.

• Provide guidance to managers and employees on performance appraisals, goal-setting, and career development planning.

• Coordinate with the payroll team to ensure accurate and timely payroll processing for employees. Ensure compliance with UAE labor laws and company policies regarding payroll, leave, and benefits administration.

• Manage the offboarding process to ensure a smooth transition for departing employees, including conducting exit interviews and ensuring the return of company assets.

• Analyze exit interview data to identify trends and opportunities for improvement in employee retention.

• Maintain up-to-date employee records and documentation in compliance with local labor laws and data privacy regulations.

• Utilize HR systems and tools to maintain accurate employee data and generate reports for HR metrics, including turnover, absenteeism, and employee engagement.

• Leverage data and analytics to make informed decisions and drive continuous improvement in People Operations processes.

Qualifications

What Did We Order?

• Experience managing and developing team members. 

• You must have a minimum of 5 years of experience within the respective field.

• Minimum 3-5 years of HR experience at a generalist level. 

• Great stakeholder management experience both internally and externally. 

• You are someone energized by the unknown and look forward to learning each day on the job. 

• Language skills: Fluent English and Arabic would be a plus.