The Opportunity
This Senior Specialist role is responsible for managing claims under various policies, including cyber liability, directors’ and officers’ liability, employment practices liability, and other miscellaneous professional liability policies, from initial investigation through to resolution. The position requires strong technical expertise and collaboration with key stakeholders across the business. The successful candidate will contribute to complex claim strategy and coverage discussions. The ideal candidate is bilingual, holds an AMF Loss Adjuster (5A) License, and brings experience in Financial Lines claims.
What to Expect
- Conduct thorough coverage analysis, investigation, negotiation, and resolution for all claims with moderate supervision.
- Identify and coordinate all recovery opportunities and efforts.
- Retain, monitor, manage, and approve payments to outside counsel for routine litigation matters, actively using litigation management plans and budgets.
- Negotiate settlements and resolutions, both directly and through counsel, considering liability, damages, and coverage.
- Engage all stakeholders in the effective management of a claim, including underwriting, reinsurance, actuarial, and senior leadership teams.
What You Bring
- University degree in any discipline, a two-year college diploma from a provincially recognized and funded community college, or a fully completed CIP designation.
- Must hold an AMF Loss Adjuster (5A) License.
- Must be bilingual in French and English.
- Minimum of 8-10 years of general claims handling experience.
- Preference will be given to candidates with Financial Lines claims experience.
- Strong interpersonal and communication skills.
- Demonstrated ability to work through conflict and resolve issues professionally.
Salary Range: $73,500 - $123,500
High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
About UsActual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
About the TeamSkills Required
- University degree in any discipline, a two-year college diploma from a provincially recognized and funded community college, or a fully completed CIP designation
- AMF Loss Adjuster 5A License
- Bilingual proficiency in French and English
- 8-10 years of general claims handling experience
- Financial Lines claims experience
- Strong interpersonal and communication skills
- Ability to work through conflict and resolve issues professionally
Definity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Definity and has not been reviewed or approved by Definity.
-
Healthcare Strength — Coverage begins on the first day and spans medical, prescription-drug, vision, dental, paramedical, and enhanced mental-health services, with additional support for fertility, gender affirmation, life and critical-illness, and disability coverage.
-
Retirement Support — Pension and savings programs include employer-matched RRSP contributions to support long‑term financial security, and share ownership is available with the company matching employee contributions up to $1,500 annually.
-
Leave & Time Off Breadth — Vacation is supplemented by five additional personal Definity Days and two paid volunteer days each year, indicating a broad and supportive time‑off offering.
Definity Insights
What We Do
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
.png)
