Sr Specialist-Insurance Quality Assurance

Insurance Operations

Gurugram Location

• Location: Gurugram
• Designation: Process Leader (US MMA)
• Shift timings: 6:30 am to 3:30 pm or 2:30 pm to 11:30 pm or 6:30 pm to 3:30 am (will be discussed by manager in operations round)

Senior Specialist – Quality Assurance

What can you expect?

• An opportunity/place to exhibit your skills, understand services which are integral part of Insurance broking lifecycle, enhance your knowledge, provide improvement ideas on work which is recently transitioned or to be transitioned
• As a new colleague or new to the service line, you will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this role
• Training and Quality manager acts as an interface between Operations and LnD department of the firm wherein he/she designs, builds, administers and delivers training based on the needs of the process/organization.
• He/she coordinates with key stakeholders across business and functions to determine development needs of various stakeholder groups, develops, and ensures training is crafted for the right audience at the right time, through the right channel, in a consistent and engaging format.
• He/she ensures a new joiner/colleague is well equipped to understand the process nuances and in turn enabling a smooth transition of the colleague into the process i.e. plays a key role in evolution of a colleague in terms of pre-process functionalities

What is in it for you?

• Discover what's great about working at Marsh and McLennan Companies – from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you’ll receive. We are four businesses with one PURPOSE: helping companies meet the challenges of our time.
• As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organisation. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe which is dedicated to helping clients manage some of the world's most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.
• Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right.
• As a Marsh and McLennan Company colleague, you will also receive additional benefits such as:

• A competitive salary
• Employee friendly policies
• Health care and insurance for you and your dependents
• Healthy Work life balance
• A great working environment
• Flexible benefits packages to suit your needs and lifestyle
• Future career opportunities across a global organisation

We will count on you to:

• Our team is new but growing at fast pace with a vast diversity in the experience that each colleagues has i.e. campus and professionals from either insurance sector or different industry – ensure these colleagues understand the Organizations culture and services which are integral part of Insurance broking lifecycle
• Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
• Develop tests to evaluate colleagues a regular intervals
• Identify best practices that are followed across the industry and tailor them as per our needs
• Supports the leader in the development of core content and execution strategy for various training methods, i.e. self-paced online or instructor led training to ensure individuals required functional skills/knowledge.
• Develops and customize training based on topic and target audience.
• Designs and creates learning modules and course materials that is interactive, engaging and relevant.
• Determines best method and channel to address various training needs.
• Recommends new formats for making learning interesting such as games, simulations, theater, movie review, book review etc.
• Executes the training plan and deliverables, ensuring alignment with the training objectives.
• Organizes and delivers training sessions using variety of learning methodologies.
• Assesses training needs through interviews with Business Leaders and managers
• Assists in the evaluation of training programs and works towards increasing learning effectiveness
• Reviews training materials, supports instructors, guides colleagues and team
• Performs administrative tasks such as monitoring costs, creation on learning calendars, program management of various leaning events

What you need to have: 

• 3+ years of experience in Learning and Development
• US insurance industry and process experience
• Instructional Design knowledge and experience
• Expertise in Content Design and Creation using a variety of delivery channels
• Creativity and readiness to experiment with various learning methodologies
• Good Facilitation skills
• Possess problem solving skills and reasoning ability
• Ability to adapt quickly
• Ideate and identify opportunities

What makes you stand out?

• Excellent Program Management skills
• Experience in designing development programs
• High expertise in facilitating development programs
• High attention to detail
• Engaging with crowd and identifying areas where assistance is required
• Being competent in one of the Marsh US processes
• Any Insurance related certification