The Role
The Sr. Specialist II, Gainsight Administrator oversees system platforms, leads a team of administrators, collaborates with stakeholders, and drives process improvements for customer engagement.
Summary Generated by Built In
Job Description:
The Sr. Specialist II, Systems Administrator is responsible for the strategic and operational management of system platforms, ensuring it effectively supports functional, and cross-functional stakeholders.Platform Administration & Optimization
- Serve as the primary administrator for system platforms, overseeing configuration, rule creation, CTAs, Playbooks, Success Plans, Surveys, Journey Orchestrator programs, and dashboards.
- Manage and optimize data integrations between system platforms, product usage data sources, and other operational platforms.
- Ensure overall platform scalability, data quality, and system performance, proactively identifying opportunities for enhancement.
- Maintain and enforce governance standards, documentation, and change-management processes.
Team Leadership
- Lead a team of three system administrators/analysts, setting priorities, distributing workload, and ensuring quality and timely delivery of all projects.
- Provide coaching, mentorship, performance feedback, and ongoing skill development for team members.
- Oversee sprint planning, backlog grooming, and project execution to align with organizational timelines and objectives.
- Promote a culture of operational excellence, accountability, and continuous improvement.
Stakeholder Collaboration
- Partner closely with functional teams, and Executive Leadership to understand business requirements and translate them into scalable system solutions.
- Act as a subject matter expert for platform capabilities, best practices, and strategic opportunities.
- Communicate roadmap updates, system changes, and key performance insights to stakeholders.
Reporting, Analytics & Insights
- Develop and maintain dashboards, reports, and health scores to provide actionable insights into customer engagement, risk, lifecycle progression, and retention.
- Ensure KPIs and customer data models are consistently defined and aligned across teams.
- Provide analysis and insights that support forecasting, account reviews, and operational planning.
Process Improvement & Program Management
- Drive improvements to the customer journey by implementing platform programs that enhance onboarding, adoption, engagement, and retention.
- Identify operational gaps and create scalable processes that streamline activities across your assigned functional organization.
- Monitor outcomes of system automations and programs, iterating to improve performance.
Perform other duties that support the overall objective of the position.
Education Required:- Bachelor's Degree.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 6-8 years of experience in platform administration.
- Demonstrated experience leading or mentoring a small technical or operational team.
- Knowledge of: Strong understanding of processes, lifecycle management, and modeling. Proficiency with system platforms, data integrations, and ETL workflows.
- Skill in: Excellent analytical, organizational, and project-management skills. Effective communication and leadership skills.
- Ability to: Translate business requirements into technical solutions and communicate effectively with both technical and non-technical stakeholders.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- 6-8 years of experience in platform administration
- Demonstrated experience leading or mentoring a small technical or operational team
- Bachelor's Degree or equivalent education and experience
NextGen Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NextGen Healthcare and has not been reviewed or approved by NextGen Healthcare.
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Healthcare Strength — Health coverage includes multiple Anthem medical options plus dental and vision, and company HSA contributions are provided for HDHP selections. Wellbeing resources such as mental health support and fitness programs complement the core plans.
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Wellbeing & Lifestyle Benefits — A Lifestyle Spending Account, paid Volunteer Time Off, and Employee Resource Groups are highlighted alongside flexible and remote‑friendly work arrangements. These extras add lifestyle and community value beyond core insurance.
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Fair & Transparent Compensation — Sales compensation plans are characterized as fair and transparent with competitive on‑target earnings in go‑to‑market roles. Top performers can achieve higher outcomes under these structures.
NextGen Healthcare Insights
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The Company
What We Do
NextGen Healthcare is on a relentless quest to improve the lives of those who practice medicine and those they care for. We provide tailored solutions to fit the precise needs of ambulatory practices, as they strive to reach the quadruple aim while navigating the journey of value-based care. The result? Healthier patients and happier providers.
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