At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job:
We are looking for someone who will share our excitement about the opportunity to investigate, analyze and immerse yourself in the world of credit card fraud investigation. Our mission is to support our customers who have been victims of fraud. While this role is specifically for Fraud Investigations, there could be opportunities in the future to move to or assist with Non-Fraud Investigations as well.
In the Fraud Investigations Department, we wouldn’t call our jobs easy, but we would call them rewarding. If you are a strategic problem solver who enjoys a challenge with a rewarding payoff, join us. We will provide the support and training to help you become a well-versed Senior Fraud Specialist who can make a big difference to our customers’ financial lives.
THE GREAT BIG SMALL BANK
We take pride in the fact that we’re been independently owned and operated and have the freedom to make decisions based on what’s right for our people. Whether you’re starting a new career or finding a new trajectory, we believe you’ll find your fit here. FNBO is a place that can help you learn, grow and achieve your goals while maintaining work-life balance.
This is scheduled to be a remote training class and is set to begin on 10/13/2026 - 8:00am to 5:00pm CST for 4 weeks.
About This Role:
As a Fraud Investigations Specialist at FNBO, you will be expected to:
- Communicate with customers who have experienced fraud while also reassuring these vulnerable customers that FNBO has their back
- Determine the validity of disputes and hold customers accountable if necessary
- Conduct an in-depth investigation and attempt to identify a suspect
- Contact law enforcement when necessary and provide important information
- Research and submit Suspicious Activity Referrals when necessary
- Understand chargeback lifecycles for Visa and Mastercard
- Review responses from merchants and respond accurately and professionally based on the information that was provided.
- Understand Federal Regulation Z and ensure that all work is completed to the standard that is set forth
- Perform basic accounting and ensure that customer’s accounts balance after an investigation is complete
- Assist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collections
- Effectively manage time to ensure performance is meeting or exceeding production goals.
The Ideal Candidate for This Role:
THE IDEAL CANDIDATE FOR THIS ROLE IS…
- Supportive and solution-oriented
- A strategic thinker
- Strong written and oral communication skills and comprehension
- A person who believes in a greater mission
- Someone who takes pride in doing good for the community
- Great at managing multiple responsibilities
- Comfortable defusing a potentially stressful situation
- Motivated by a challenge
EXPERIENCE AND BACKGROUND
Required:
- High school diploma or GED
- Excellent oral and written communication skills
- Basic PC skills required with the ability to master the software programs we use (FQFD, TBS, PRM, etc.)
- A minimum of nine months of customer service experience
- Basic accounting skills with the ability to balance accounts
Desired:
- Credit card dispute and chargeback experience is highly desired
- Familiarity with the credit card or banking industry
Compensation:
Compensation range (base pay): $37,454.00-$59,927.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work remotely, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. The incumbent can work remotely from any of the states listed on the job posting, though occasional travel may be required for in-person meetings. Please note, work location is subject to change based on business needs.Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20261582Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Skills Required
- High school diploma or GED
- Excellent oral and written communication skills
- Basic PC skills and ability to learn software programs including FQFD, TBS, and PRM
- At least nine months of customer service experience
- Basic accounting skills with the ability to balance accounts
- Unrestricted work authorization without requiring future sponsorship
- Credit card dispute and chargeback experience
- Familiarity with the credit card or banking industry
Fnbo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fnbo and has not been reviewed or approved by Fnbo.
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Retirement Support — Retirement plans include a matching 401(k) with an additional company contribution and other savings programs such as pension, stock bonus, and profit sharing. These features are portrayed as a strong component of total rewards.
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Parental & Family Support — Family supports include paid caregiving time for birth or adoption and for serious family health needs, caregiver leave, new‑parent assistance, and childcare resources. These offerings are highlighted as helpful for employees balancing work and family.
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Leave & Time Off Breadth — Time away is described as generous, combining paid time off with a broad set of observed holidays. Volunteer time off further adds flexibility for personal and community needs.
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What We Do
For more than 165 years, FNBO, a subsidiary of First National of Nebraska, has set the standard for outstanding customer service coupled with some of the most innovative financial products in the industry. When it opened in 1857, FNBO was a local bank that served only Omaha and the surrounding communities. Today, FNBO has locations in eight states and more than 6.6 million customers across the country. First National of Nebraska and its affiliates have nearly $30 billion in managed assets and 5,000 employee associates. We've come a long way in the last century and a half. As you browse through our site, we think you'll understand why we've been so successful – and why we're so excited about what the future holds for our customers and our organization. Check us out at www.fnbo.com.
