Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The ideal candidate will demonstrate deep expertise in service delivery, provide thought leadership, analyze business processes for improvement, and stay current with technology trends to ensure high-quality service delivery and innovation.Role Description
- Lead the development of Statements of Work (SOWs), collaborating with internal teams to align solutions with client requirements and business objectives.
- Drive revenue growth for professional services by identifying new opportunities, expanding service offerings, and supporting strategic initiatives.
- Partner with SHI stakeholder teams to develop, enhance, and position service offerings.
- Collaborate with sales teams, customer success managers, and technical stakeholders to ensure successful solution delivery and client engagement.
- Contribute to practice development through innovation, service advancement, and the creation of standards and best practices.
- Build and maintain trusted relationships with clients and strategic partners to drive satisfaction and long-term success.
- Provide thought leadership and subject matter expertise in service delivery, infrastructure modernization, and cloud technologies.
- Evaluate business challenges and recommend technology solutions that improve operational efficiency and business outcomes.
- Lead technical assessments and guide the evaluation, selection, and implementation of hardware and software technologies.
- Stay current with emerging technologies, industry trends, and evolving architecture practices while recommending modernization opportunities and strategic technology investments.
Behaviors and Competencies
- Collaboration and Influence – Builds strong partnerships across sales, services, engineering, and leadership teams to align priorities, influence decisions, and achieve desired business outcomes.
- Strategic Thinking – Evaluates complex business and technical challenges, identifies opportunities for improvement, and develops solutions that support long-term organizational goals.
- Customer Focus – Serves as a trusted advisor by understanding client needs, delivering value-driven recommendations, and fostering long-term relationships.
- Communication – Communicates complex technical concepts clearly to technical and non-technical audiences while facilitating productive discussions across stakeholder groups.
- Leadership – Leads initiatives, influences without direct authority, mentors others, and drives accountability for results.
- Problem Solving – Proactively identifies risks, analyzes complex challenges, and develops practical, scalable solutions.
- Adaptability – Embraces change, guides teams through evolving priorities, and continuously seeks opportunities for improvement and innovation.
- Execution Excellence – Balances strategic vision with operational execution, ensuring high-quality deliverables and successful outcomes.
Skill Level Requirements
- Ability to oversee and direct complex sales opportunities from qualification through completion, ensuring client satisfaction and successful outcomes – Expert
- Ability to identify, document, and manage technical and business requirements through stakeholder engagement and solution discovery – Expert
- Ability to develop Statements of Work (SOWs) and drive professional services engagements – Expert
- Experience leading large-scale infrastructure, cloud, and modernization projects – Expert
- Deep knowledge of VMware Cloud Foundation and core VMware technologies – Expert
- Strong understanding of networking, storage, security, business continuity, and disaster recovery architectures – Expert
- Excellent client-facing communication, presentation, and facilitation skills – Expert
- Ability to effectively engage executives, architects, engineers, and infrastructure teams – Expert
- Experience leading discovery workshops, assessments, and solution design engagements – Expert
- Ability to evaluate emerging technologies and develop modernization strategies that align with business objectives – Expert
Other Requirements
- Bachelor's degree or equivalent combination of education and relevant work experience.
- 7+ years of experience in Solutions Architecture, Systems Engineering, or a related technical consulting role.
- 7+ years of experience designing, implementing, and supporting enterprise IT infrastructure solutions.
- Experience supporting cloud, virtualization, networking, storage, and security initiatives.
- Willingness to travel as needed to support clients, engagements, and business objectives.
The base salary range for this position is $128,000 - $200,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus is $160,000 - $250,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Bachelor's degree or equivalent combination of education and relevant work experience
- 7+ years of experience in Solutions Architecture, Systems Engineering, or a related technical consulting role
- 7+ years of experience designing, implementing, and supporting enterprise IT infrastructure solutions
- Experience supporting cloud, virtualization, networking, storage, and security initiatives
- Expert ability to oversee and direct complex sales opportunities from qualification through completion
- Expert ability to identify, document, and manage technical and business requirements
- Expert ability to develop Statements of Work and drive professional services engagements
- Expert experience leading large-scale infrastructure, cloud, and modernization projects
- Expert knowledge of VMware Cloud Foundation and core VMware technologies
- Expert understanding of networking, storage, security, business continuity, and disaster recovery architectures
- Excellent client-facing communication, presentation, and facilitation skills
- Ability to engage executives, architects, engineers, and infrastructure teams effectively
- Expert experience leading discovery workshops, assessments, and solution design engagements
- Ability to evaluate emerging technologies and develop modernization strategies aligned with business objectives
- Willingness to travel as needed to support clients, engagements, and business objectives
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
