Senior Solution Consultant - Enterprise West

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview:
Drive how large organizations adopt AI-powered experience orchestration to improve customer and employee outcomes at scale. This role shapes how enterprises evaluate, design, and implement modern customer experience platforms, influencing decisions that impact satisfaction, efficiency, and long-term digital strategy. As a Senior Solutions Consultant, you partner with business leaders, architects, and technical teams to translate complex challenges into clear, achievable solutions using Genesys Cloud. You bring both strategic perspective and technical depth, helping customers understand not just what is possible, but what will deliver measurable value. This role offers direct exposure to enterprise transformation initiatives, with opportunities to expand influence across platform strategy, AI adoption, and cross-functional leadership.

Key Responsibilities:

• Lead discovery engagements to uncover business objectives, operational challenges, and success metrics, aligning Genesys capabilities to measurable outcomes such as improved customer satisfaction and operational efficiency
• Design and deliver tailored demonstrations that reflect real-world customer scenarios, clearly communicating AI and automation value to both business and technical audiences
• Partner with Account Executives to shape strategy across complex enterprise and upper mid-market opportunities, influencing deal direction and customer decision-making
• Guide customers through evaluation processes, building confidence in platform scalability, security, and long-term fit within enterprise ecosystems
• Contribute to RFx responses and proposals, positioning differentiated value and reinforcing customer confidence in solution approach
• Engage with architects and IT stakeholders to validate integrations, APIs, data flows, and interoperability within existing technology landscapes
• Support customers in evaluating AI-driven workflows, automation strategies, and analytics capabilities that improve performance and scalability
• Develop high-level solution approaches that balance innovation with operational readiness and long-term sustainability
• Collaborate with implementation and customer success teams to ensure proposed solutions are feasible and aligned with delivery expectations
• Share expertise across the Solutions Consulting team, strengthening collective capability and contributing to complex, multi-stakeholder engagements

Required Qualifications:

• 5+ years of experience in Solutions Consulting, Technical Presales, Solutions Architecture, or a comparable customer-facing technical role
• Proven experience supporting enterprise or complex SaaS evaluations
• Strong understanding of cloud platforms, APIs, integrations, and modern SaaS architectures
• Demonstrated ability to communicate complex technical concepts clearly to both business and technical audiences
• Experience collaborating cross-functionally with sales, product, and delivery teams

Preferred Qualifications:

• Experience with customer experience, contact center, CRM, or digital engagement platforms
• Familiarity with AI, automation, data workflows, or analytics use cases
• Experience working with architects, developers, or IT stakeholders in enterprise environments
• Demonstrated ability to facilitate discovery sessions, workshops, or technical evaluations
• Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems

#LI-CP1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.