Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview:
Drive how large organizations adopt AI-powered experience orchestration to improve customer and employee outcomes at scale. This role shapes how enterprises evaluate, design, and implement modern customer experience platforms, influencing decisions that impact satisfaction, efficiency, and long-term digital strategy. As a Senior Solutions Consultant, you partner with business leaders, architects, and technical teams to translate complex challenges into clear, achievable solutions using Genesys Cloud. You bring both strategic perspective and technical depth, helping customers understand not just what is possible, but what will deliver measurable value. This role offers direct exposure to enterprise transformation initiatives, with opportunities to expand influence across platform strategy, AI adoption, and cross-functional leadership.
Key Responsibilities:
- Lead discovery engagements to uncover business objectives, operational challenges, and success metrics, aligning Genesys capabilities to measurable outcomes such as improved customer satisfaction and operational efficiency
- Design and deliver tailored demonstrations that reflect real-world customer scenarios, clearly communicating AI and automation value to both business and technical audiences
- Partner with Account Executives to shape strategy across complex enterprise and upper mid-market opportunities, influencing deal direction and customer decision-making
- Guide customers through evaluation processes, building confidence in platform scalability, security, and long-term fit within enterprise ecosystems
- Contribute to RFx responses and proposals, positioning differentiated value and reinforcing customer confidence in solution approach
- Engage with architects and IT stakeholders to validate integrations, APIs, data flows, and interoperability within existing technology landscapes
- Support customers in evaluating AI-driven workflows, automation strategies, and analytics capabilities that improve performance and scalability
- Develop high-level solution approaches that balance innovation with operational readiness and long-term sustainability
- Collaborate with implementation and customer success teams to ensure proposed solutions are feasible and aligned with delivery expectations
- Share expertise across the Solutions Consulting team, strengthening collective capability and contributing to complex, multi-stakeholder engagements
Required Qualifications:
- 5+ years of experience in Solutions Consulting, Technical Presales, Solutions Architecture, or a comparable customer-facing technical role
- Proven experience supporting enterprise or complex SaaS evaluations
- Strong understanding of cloud platforms, APIs, integrations, and modern SaaS architectures
- Demonstrated ability to communicate complex technical concepts clearly to both business and technical audiences
- Experience collaborating cross-functionally with sales, product, and delivery teams
Preferred Qualifications:
- Experience with customer experience, contact center, CRM, or digital engagement platforms
- Familiarity with AI, automation, data workflows, or analytics use cases
- Experience working with architects, developers, or IT stakeholders in enterprise environments
- Demonstrated ability to facilitate discovery sessions, workshops, or technical evaluations
- Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems
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Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$123,100.00 - $216,500.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
