Sr. Solution Architect

In this role, you will focus on customer use cases and processes, analysis workshops, business process optimizations, and building configured management systems and integrations using Esko software. As a Solution Architect in the project, you will lead the design, development, and implementation of c solutions for our customers using our products, best practices, and services. You will also contribute towards mentoring and coaching junior solution architects and other team members. You will manage customer expectations and ensure customer satisfaction. You will identify and resolve technical issues and risks. 

You will contribute to the continuous improvement of our products, services, and processes. 

Critical Success Factors for the Ideal Candidate Profile are:  

• Able to prosper in a fast-paced environment that fosters change, creativity, and flexibility 

• You have effective communication and presentation skills both verbal and written 

• Technically well-grounded and have a hands-on demeanor  

• Confident in preparing and delivering customer technical demonstrations and facilitating workshops 

• Strong problem-solving skills and can lead complex business subjects with a goal to simplify the technical solutions using best practices 

• Enthusiastic and adept about collaborating with others toward a common goal  

• Adept at drafting and communicating robust software documentation and executing on global quality and deployment processes 

Key responsibilities: 

• Lead the end-to-end design of enterprise software implementations with an emphasis on the business impact and value 

• Create and implement software systems using Esko products, best practices, and services, ensuring they meet the requirements of scalability, performance, and maintainability 

• Monitor and evaluate the outcome and effectiveness of the solutions on the business operations 

• Identify, manage, and mitigate technical risks and issues, and communicate them to the relevant stakeholders.  

• Ensure the quality and consistency of the solutions, and adhere to our SILC standards and best practices 

• Stay updated with the latest product releases and emerging solutions, contribute towards improving Esko best practices 

• Provide guidance, feedback, and training to the solution architects and development teams 

• Ensure quality assurance and QMS compliance by following the standard operating procedures (SoPs), best practices, and UX guidelines 

We are looking for a professional who is:  

• Standout Colleague – relationship savvy people who intentionally make connections with both internal partners and external contacts. 

• Motivated and driven – to focus and direct their energy and efforts towards achieving success 

• Doer – build dedication and trust through strong work ethics and a hardworking customer service demeanor 

• Strong Teammate who seeks feedback to continuously improve programs 

• Excellent listening skills and ability to understand and interpret business needs to define communication requirements for a variety of audiences 

Your Education and/or Background Experience will include:   

• Bachelor's or master's degree (or equivalent professional qualification) 

• Background in computer science, general knowledge of software programming, development, and deployment practices 

• 5+ years' experience (or equivalent) in areas such as but not limited to: 

• Business process or asset management technology solution architecture, ideally in a consulting or packaging domain 

• Providing software and/or services to consumer goods, pharmaceutical, or retail customers 

• Software user training (e.g., workflow building, system configuration, system admin, developing key users up to a professional/specialist level) 

• Javascript and SQL knowledge  

• Other technical services domains (e.g., application engineering, enterprise-level software installation) 

• Proficient in English, both written and spoken. Portuguese, Spanish, French, or German are a plus. Additional languages appreciated. 

• Ability to communicate effectively with technical and non-technical stakeholders 

• Expertise in Esko products and services, as well as industry standards and best practices (relating to WebCenter, MediaBeacon, Automation Engine)  

• Packaging domain experience is considered a plus 

• Willingness to travel 25-40% of your time normally, with higher peaks during busy periods 

Our offer  

You will be part of a dynamic team in which there is a high focus on delivering results and 

continuous improvement, but also where having fun and collaboration is especially important. 

It is a fast-paced environment, a consultative role, where you will get to partner with people to 

achieve their strategic business goals. 

You will work in a leading global company, with a manager who cares about you, your strengths