At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
Digital Commerce & Marketing Technology
L.L.Bean is looking for an Senior Software Engineer to join our IS Team.
We welcome the opportunity for this role to be hybrid based at the corporate headquarters in Freeport, Maine, or to be based remotely in the following states: Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Wisconsin.
Position Purpose
The Senior Software Engineer serves as a technical and functional expert supporting a portfolio of digital commerce, customer experience, and marketing technology platforms across the Emerging Channels Portfolio. This role partners with business stakeholders, vendors, and technical teams to design solutions, support production systems, troubleshoot complex issues, and deliver enhancements that improve customer and business outcomes.
The ideal candidate combines strong systems analysis and problem-solving skills with experience supporting enterprise applications, integrations, data flows, and customer-facing technologies.
Key Responsibilities
- Partner with business teams to gather requirements, evaluate options, and deliver technology solutions that support business objectives.
- Design, configure, test, implement, and support application enhancements and integrations.
- Serve as a primary support resource for digital commerce, marketing, customer service, and international business applications.
- Troubleshoot production issues, perform root cause analysis, and coordinate resolution efforts with internal teams and vendors.
- Monitor application performance, integrations, and data flows to ensure system reliability and operational stability.
- Support project delivery activities including solution design, testing, deployment, and post-implementation support.
- Analyze data, application performance, and business processes to identify improvement opportunities.
- Maintain system documentation, support procedures, and knowledge resources.
- Participate in on-call support and incident management activities.
- Other related duties as assigned or as opportunities for growth arise.
Technologies & Platforms
Experience with some combination of the following is preferred:
- Salesforce Service Cloud
- Salesforce Marketing Cloud (SFMC)
- Salesforce Commerce Cloud (SFCC)
- APIs and system integrations (Apigee preferred)
- SQL and data analysis
- ECOM, Analytics, Testing, Reporting and Marketing tools (Splunk, Postman, GA4, Tealium, Tableau, Feedonomics, etc.)
Desired Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 5+ years of experience in systems analysis, application support, software implementation, or enterprise application development.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience supporting customer-facing applications and integrated enterprise systems.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Proven ability to manage multiple priorities and work independently in a fast-paced environment.
Examples of Work (not fully inclusive or exhaustive)
This role may support initiatives related to:
- Digital marketing and customer engagement
- Salesforce platform enhancements
- International commerce operations
- Customer service technology
- Reporting and analytics improvements
- Application modernization and integration projects
- Customer experience optimization
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, or related field
- 5+ years of experience in systems analysis, application support, software implementation, or enterprise application development
- Strong analytical, troubleshooting, and problem-solving skills
- Experience supporting customer-facing applications and integrated enterprise systems
- Ability to communicate effectively with technical and non-technical stakeholders
- Proven ability to manage multiple priorities and work independently in a fast-paced environment
- Experience with Salesforce Service Cloud
- Experience with Salesforce Marketing Cloud (SFMC)
- Experience with Salesforce Commerce Cloud (SFCC)
- Experience with APIs and system integrations (Apigee preferred)
- SQL and data analysis experience
- Familiarity with ECOM, analytics, testing, reporting and marketing tools (Splunk, Postman, GA4, Tealium, Tableau, Feedonomics, etc.)
What We Do
Welcome to the outside. The official LinkedIn for L.L.Bean. #BeanOutsider L.L.Bean, Inc. is a leading multi-channel merchant of quality outdoor gear and apparel. Founded in 1912 by Leon Leonwood Bean, the company began as a one-room operation selling a single product, the Maine Hunting Shoe. While its business has grown substantially, the company remains committed to the same honest principles upon which it was built – a focus on the customer, continuous product improvement and innovation, respect for people, and preservation of the natural environment. The 220,000 sq. ft. Flagship campus of stores in Freeport, Maine is open 24 hours a day, 365 days a year and welcomes more than three million visitors each year. L.L.Bean can be found worldwide on http://www.llbean.com/ and in over 160 countries via the catalog and website. http://www.llbeancareers.com http://www.llbeanbusiness.com While exploring job opportunities, we recommend you use caution to prevent against internet, email and telephone scams which have become increasingly prevalent. Some of these scams seek to entice victims to pay money or divulge sensitive personal information via fake interviews, employment applications or even offer letters. Please keep the following in mind if you are seeking employment with L.L.Bean: • An L.L.Bean employee will not solicit candidates through a non-L.L.Bean email address or phone number (such as Yahoo, Hotmail or Gmail). • Positions posted on external sites (such as LinkedIn or Indeed) should also appear on llbeancareers.com, if legitimate. • L.L.Bean will never ask for personal information early in the interview process (such as your social security number, national insurance number, date of birth, bank account information, or other sensitive personal information). This information is only required after L.L.Bean offers you a job and you accept the position. [email protected] • Bank information will not be collected prior to the first day of employment.
