Powering the world’s payments ecosystem
ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
- Diagnose and Fix production defects across a distributed Java/Spring Boot microservices platform
- Own issues end to end - from reproduction through root cause analysis to deployed fix, coordinating with feature teams when domain expertise is needed
- Work from a prioritized backlog of bugs and tech debt items when not handling active escalations, driven by product prioritization
- Triage incoming issues by severity and business impact, escalating or pulling in the right people when needed
- Join incident bridges as needed, contributing diagnostics, context, and resolution paths
- Coordinate across teams (Product Management, Professional Services, Operations, scrum teams) to keep issues moving toward resolution
- Identify recurring defect patterns and advocate for systemic fixes with feature teams and product
- Help shape the support function contribute to processes, rotation models, and operational standards as this team matures
- Independently designs, develops, tests and delivers high quality software/solutions. Provides direct estimates, such as time, percentage of project completion, etc. to lead and/or manager.
- Researches and resolves reported systems software problems efficiently and accurately while adhering to internal software management standards and procedures.
- Maintains detail knowledge of software, underlying network and system software, and dependencies.
- Provides guidance and subject matter expertise to the development organization.
- Perform other duties as assigned
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
- Bachelor's degree in computer science or related field or equivalent software development experience.
- 5+ years of experience in software engineering, production support engineering, or a similar hands-on technical role
- Strong debugging and troubleshooting skills in distributed systems - comfortable with log analysis, tracing, and root cause investigation
- Proficiency in Java and experience working within microservices architectures
- Ability to read, understand, and modify code across unfamiliar services
- Clear written and verbal communication with both technical and non-technical audiences
- Comfort working across multiple issues with varying urgency
- Self-directed and resourceful; able to operate effectively with ambiguity as the team and processes are still forming
- Experience with Kubernetes and container-orchestrated environments
- Familiarity with event-driven / choreographed microservice patterns and messaging systems (e.g., NATS or similar)
- Experience with MongoDB or other document-oriented databases
- Familiarity with frontend technologies (Angular / JavaScript) for end-to-end debugging
- Background in payments, fintech, or high-availability transaction processing
- Experience with observability tooling (OpenTelemetry, Grafana, or equivalent)
- Prior experience in L3 support, escalation engineering, or customer-facing technical roles
- Standard Work Environment
- Majority time spent on PC (Phys. Req.)
- Travel required, may be domestic or international
Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.
In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #18897)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
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Skills Required
- Bachelor's degree in computer science or related field or equivalent software development experience
- 5+ years of experience in software engineering, production support engineering, or similar hands-on technical role
- Strong debugging and troubleshooting skills in distributed systems, including log analysis, tracing, and root cause investigation
- Proficiency in Java
- Experience working within microservices architectures
- Ability to read, understand, and modify code across unfamiliar services
- Clear written and verbal communication with both technical and non-technical audiences
- Comfort working across multiple issues with varying urgency
- Self-directed and resourceful; able to operate effectively with ambiguity
- Authorized to work in the United States without sponsorship (no visa sponsorship offered)
- Experience with Kubernetes and container-orchestrated environments
- Familiarity with event-driven / choreographed microservice patterns and messaging systems (e.g., NATS)
- Experience with MongoDB or other document-oriented databases
- Familiarity with frontend technologies (Angular / JavaScript) for end-to-end debugging
- Background in payments, fintech, or high-availability transaction processing
- Experience with observability tooling (OpenTelemetry, Grafana, or equivalent)
- Prior experience in L3 support, escalation engineering, or customer-facing technical roles
ACI Worldwide Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ACI Worldwide and has not been reviewed or approved by ACI Worldwide.
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Healthcare Strength — Health, dental, and vision coverage are complemented by HSA options, disability insurance, AD&D, and wellbeing programs. Offerings span core medical protection with added wellness support.
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Retirement Support — A 401(k) with company match and pension/retirement options support long‑term savings. Additional programs such as an employee stock purchase plan contribute to financial security over time.
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Flexible Benefits — A flexible, hybrid office culture with work‑from‑home options and adaptable schedules supports work‑life balance. Paid time off and country‑tailored packages allow alignment of benefits to local needs.
ACI Worldwide Insights
What We Do
ACI Worldwide is a global software company that provides mission-critical real-time payment solutions to corporations. Customers use our proven, scalable and secure solutions to process and manage digital payments, enable omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with local presence to drive the real-time digital transformation of payments and commerce.
